Administrative & Operations Coordinator (Part-Time)
Location: Blue Eyed Baker – East Aurora, NY
Position: Part-Time (20–30 hours/week)
Compensation: $20–24/hour, based on experience
About Blue Eyed Baker
Blue Eyed Baker is a locally owned scratch bakery, café, restaurant and event venue committed to creating exceptional food and memorable guest experiences. From artisan pastries and specialty coffee to showers, private events, and community gatherings, we're always looking for ways to improve, stay organized, and provide outstanding hospitality.
We're looking for someone who enjoys being the person behind the scenes who keeps everything running smoothly.
About the Role
This position is ideal for someone who thrives on organization, communication, and problem-solving. You'll work closely with ownership and our leadership team to help keep projects moving, support daily operations, coordinate events, and ensure important details don't fall through the cracks.
While there are creative aspects to this role—including creating simple graphics in Canva and helping maintain marketing materials— it is primarily an administrative and operations support position. If your passion is exclusively social media marketing or content creation, this likely isn't the right fit.
No two days are the same, and you'll have the opportunity to support multiple areas of the business while making a meaningful impact on our team and guest experience.
Responsibilities
Administrative Support
- Assist the leadership team with administrative and operational projects.
- Manage the [email protected] inbox by responding to and routing emails appropriately.
- Respond to donation requests, customer inquiries, and general correspondence professionally.
- Create and maintain SOPs, spreadsheets, documents, and organizational systems.
- Assist with scheduling, project tracking, and general office administration.
Events & Community
- Coordinate logistics for weddings, showers, classes, private events, and community partnerships.
- Communicate with vendors, event partners, and guests.
- Prepare event materials and help ensure events run smoothly.
- Assist with planning and organization of community initiatives.
Guest Experience
- Respond to customer feedback and concerns promptly and professionally.
- Support customer loyalty and appreciation initiatives.
- Coordinate employee recognition programs, including birthdays and Employee of the Month.
- Help maintain an exceptional guest experience across all locations.
- Help maintain menus visually & in our POS system.
Marketing Support
- Create and update menus, flyers, signage, and promotional materials in Canva.
- Assist with website updates, menus, and photos as needed.
- Help organize photo libraries and marketing assets.
- Support newsletters and email communications.
- Assist with implementing marketing campaigns and promotions.
Operations Support
- Help troubleshoot guest and operational issues as they arise.
- Support front-of-house operations when needed.
- Organize digital files and internal resources.
- Assist with employee relations such as birth initiatives.
- Assist with miscellaneous projects across departments.
- Identify opportunities to improve organization and efficiency.
We're Looking For Someone Who...
- Is highly organized and enjoys keeping projects on track.
- Pays close attention to detail and catches the little things.
- Is an excellent written and verbal communicator.
- Is dependable and follows through on commitments.
- Enjoys helping people and solving problems.
- Can adapt quickly when priorities change.
- Has experience with Canva and can create clean, professional marketing materials.
- Is comfortable learning new technology and systems.
- Enjoys supporting a team and wearing multiple hats.
- Prioritizes customers and exemplifies excellent customer service skills.
Preferred Qualifications
- Administrative, office management, or project coordination experience
- Hospitality or customer service experience
- Canva experience
- Strong computer skills (Google Workspace and Microsoft Office)
- Excellent organizational and time management skills
- Professional written communication skills
- Restaurant / food service experience preferred.
What Success Looks Like
The ideal candidate is someone who enjoys being the person everyone can count on. You're proactive, organized, and reliable. You communicate well, stay on top of the details, and take pride in helping a business run efficiently. Whether you're coordinating an event, responding to a customer email, updating a menu, or organizing a project, you approach every task with professionalism and care.
Benefits
- $20–24/hour, based on experience
- Employee discount
- Flexible, part-time schedule (20–30 hours/week)
- Opportunity to grow with a locally owned and expanding business
- Collaborative, supportive work environment where your contributions make a real impact
If you're someone who loves organization, enjoys supporting a team, and takes pride in keeping things running smoothly, we'd love to hear from you! Please send me an email at [email protected] with your resume & any relevant examples of your work.
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
Work Location: In person
