A Glo Associate Leader is responsbile for overseeing day to day operations of the store. You will provide ongoing support and training, focusing on overall store performance, cleanliness, sales, and upholding the Glo standard. You must possess a high level of communication skills, a positive leadership style and being the team "cheerleader."
Eligible for position: Master Senior Spa Consultant position and certification, Crucial conversations certification, Shadowing certification, and Assistant Store Leader certification
Required criteria to meet: Meet and exceed personal sales goals, create and develop glo-ing reviews for salon culure and the overall salon reputation throughout both employees and clients, confidently and correctly performing all Assistant Store leader duties.
In-store requirements: Full-time, ranging from 32-40 hours per week, required in salons. Scheduled should be based on salon needs and necessary requirements. Availability is open and flexible to assist with nights, weekends and mandatory necessities to the salon; works at least one night or one weekend per week unless every team member is fully trained. Available by phone during salon during salon hours and calls back in a timely manner
Out-of-salon requirements: Mandatory weekly leadership meetings (1 hour); available to team by phone during business hours
Management
-
Employee satisfaction, growth and retention is main focus
-
Shift coverage when needed as a last resort
-
Aid in preparation for monthly team meetings with Store Leader
-
Effective implementation of tasks given by Store Leader regarding:
-
New and existing policies and procedures
-
New hire training and shadowing
-
Continued training with existing employees
-
Follow up on tasks and training
-
Informs Store Leaders of issues in salon
- All issues/concerns/negative comments expressed to you from a staff member or client must be communicated to management withing 24 hours
- Assistant Store Leaders do not do "write ups" or any type of coaching other than standard training
-
Weekly calls with Leadership
-
Zero tolerance for gossip or negative politicking throughout the salon from both leadership and team members
Customer Service
-
Exceptional customer service throughout the entire staff
-
All client issues are handled within 24-48 hours and all clients are satisfied; follow up with Guest Services for issues needing handled
-
Receive only 'glo-ing' reviews on social media
-
All team members are fully aware of what they can do for clients and know when to call Guest Services
Cleanliness Maintenance
-
Mock Audits of the salon; shares feedback with store leader
-
Verifies deep cleanings have been completed in the store
-
Store Audtis must receive 90% (done monthly by district leader)
- Troubleshoots and helps repair equipment when capable and trains team to do so; equipment issues are communicated to maintenance team immediately; update and follow up daily on maintenance issues
Sales
-
Assists in reaching team sales goals
-
Distinguishing areas of missed opportunities with each employee
- Daily sales are checked
-
Providing recognition and praise for stand out occurrences
- Minimize client cancellations
Administration
-
Ensure and monitor that the store is maintaining healthy client traffic
-
Monitor inventory weekly (ensure hard counts are being done and spreadsheets are completed)
-
Payroll is monitored daily to ensure appropriate and necessary coverage, even on days when Assistant Store Leader Store Leader are not present
- Plan of actions are due every Monday at 10am
-
Weekly Leadership Meetings are mandatory attendance; be prepared and engaged
Benefits
-
Free membership
-
50% off products
-
Eligible for additional bonuses
