Job Summary
We are hiring a Service Desk Associate to support our Front End Services area. In this role, you'll provide friendly, accurate customer service while handling returns, exchanges, and customer questions. You'll be part of a fast paced team focused on creating a great customer experience.
Responsibilities
- Greet customers and provide excellent service at the service desk
- Process returns, exchanges, and refunds accurately
- Assist customers with concerns and help find solutions
- Manage cash handling responsibilities with professionalism and attention to detail
- Answer questions and direct customers to the right department or leader when needed.
- Maintaining a clean, organized service desk area.
- Demonstrate excellent phone etiquette when assisting customers via phone or online inquiries
Requirements
- Previous retail sales or cashiering experience preferred, especially in grocery or convenience stores
- Strong communication skills with the ability to engage confidently with diverse customers
- Bilingual abilities are a plus to serve a broader customer base effectively
- Basic math skills for handling cash transactions, making change, and balancing registers
- Knowledge of POS systems, retail math, and cash handling procedures preferred
- Customer service-oriented mindset with a positive attitude and proactive approach
- Supervising experience is advantageous for leadership opportunities within the team
This role is ideal for motivated individuals who thrive in lively environments, enjoy helping others, and are eager to grow their retail expertise. We value energetic team players committed to delivering outstanding service every day!
Pay: $14.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
