Position Summary
The Client & Account Manager is responsible for managing and strengthening relationships with assigned schools and districts to ensure high client satisfaction, contract retention, and service excellence. This role serves as the primary point of contact for clients and works closely with internal staffing and operations teams to ensure smooth service delivery.
This is a relationship-centered role requiring professionalism, responsiveness, and strong communication. The Client & Account Manager plays a critical role in revenue stability by maintaining trust, addressing concerns early, and supporting contract renewals and growth opportunities.
Key Responsibilities:
Client Relationship Management
- Serve as the primary point of contact for assigned school and district accounts
- Build and maintain strong, professional relationships with school leaders and administrators
- Maintain consistent, solution-oriented communication with clients
- Conduct regular check-ins and attend meetings as needed
Account Support & Retention
- Address client concerns proactively and resolve issues before escalation
- Partner with internal staffing and operations teams to ensure service continuity
- Support contract renewals and identify opportunities to expand services within existing accounts
- Gather and document client feedback and share insights with leadership
Collaboration & Reporting
- Communicate client needs, risks, and opportunities clearly to leadership
- Maintain organized records of client interactions and key updates
- Support leadership with account-related reporting and follow-up
Success Measures
- Strong, positive client relationships
- High client satisfaction and retention
- Reduced escalations to executive leadership
- Timely, professional communication with clients and internal teams
- Successful contract renewals and service continuity
Qualifications:
Required
- Bachelor’s degree or equivalent professional experience
- Experience working in K–12 education, school-based services, or related environments
- Strong communication and relationship-building skills
- High level of organization and follow-through
- Comfort engaging with school administrators and decision-makers
Preferred
- Former teacher, instructional coach, assistant principal, or school administrator
- Experience in account management, client services, or partnerships
- Familiarity with school systems, districts, or charter networks
Eligibility:
This position is open to candidates located in the Washington, DC–Maryland–Virginia (DMV) area only.
This is a part-time, retainer-based role with performance-based commission. The Client & Account Manager receives a monthly base retainer and earns commission on contract renewals and expanded services for accounts they manage. Commission is paid upon execution of renewals and issuance or receipt of the first invoice. Compensation details will be discussed during the interview process.
Equal Opportunity Statement:
The Allicock Group is an equal opportunity employer and values diversity in experience, background, and perspective. We are committed to creating a collaborative and inclusive work environment.
