The Case Manager is responsible for supporting residents through comprehensive case management services, helping them navigate legal, personal, educational, employment, and community resource-related needs. This role serves as a key advocate for residents by coordinating care, maintaining compliance requirements, connecting residents to appropriate resources, and developing individualized plans that support long-term success and recovery.
The ideal candidate is highly organized, resourceful, and compassionate, with strong critical thinking skills and a desire to help individuals overcome barriers and achieve sustainable life change.
Key Responsibilities
Schedule and conduct meetings with residents to assess needs and track progress.
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Develop individualized treatment plans designed to support residents' personal, legal, educational, and employment goals.
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Work collaboratively with care teams to ensure residents receive appropriate support and services.
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Maintain accurate and timely case notes, documentation, and resident records.
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Monitor resident progress and identify barriers to success.
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Assist residents in accessing community resources, benefits, and support services.
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Provide guidance and accountability to residents throughout their recovery journey.
Serve as a liaison between residents and external agencies, including probation officers, courts, attorneys, and other legal entities.
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Monitor and support resident compliance with legal requirements.
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Prepare and submit monthly program update letters and other required documentation.
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Represent No Longer Bound in court proceedings when necessary.
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Maintain detailed records regarding resident legal matters and case status updates.
Connect residents with community resources, educational opportunities, healthcare services, housing resources, and employment support.
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Maintain current knowledge of local community resources, benefits, eligibility requirements, and referral processes.
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Build and maintain relationships with community partners and service providers.
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Advocate for residents while helping them develop independence and self-sufficiency.
Strong knowledge of community resources, government benefits, support programs, and eligibility requirements.
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Ability to connect residents with appropriate services and advocate on their behalf.
Ability to manage multiple cases simultaneously while maintaining accurate documentation and meeting deadlines.
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Strong time management, prioritization, and follow-through skills.
Ability to assess resident needs, evaluate complex situations, navigate treatment and recovery plans, and develop sustainable solutions.
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Strong problem-solving and decision-making skills.
Excellent verbal and written communication skills.
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Ability to build trust and rapport with residents, staff, community partners, and legal entities.
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Ability to handle sensitive and confidential information with professionalism.
Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Healthcare Administration, or a related field with 1–2 years of relevant supervised experience.
Candidates without a bachelor's degree must possess a minimum of 4 years of direct case management, social services, behavioral health, recovery, healthcare, or related experience.
Passion for No Longer Bound's mission and values.
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Ability to work effectively in a Christ-centered environment.
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Strong attention to detail and documentation accuracy.
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Ability to maintain confidentiality and professional boundaries.
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Valid driver's license and reliable transportation.
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Ability to pass a background check and drug screen.
Ability to travel locally to courts, partner agencies, and other appointments as needed.
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Ability to sit, stand, walk, and work on a computer for extended periods.
