POSITION SUMMARY: To assist Wheatsville in its mission to be the Friendliest Store in Town through smooth store operations with prompt, courteous customer service, accurate cash handling and good communication. Exemplary knowledge of store policies, procedures and product mix.
POSITION RESPONSIBILITIES:
- Overseeing daily operations of the store, including but not limited to opening and closing
- Ensure that all customer facing areas, including bathrooms, are cleaned and cared for throughout the shift
- Address any cleanliness, stocking or product issues in departments and inform appropriate staff and management
- Address any production, behavioral or staff issues and inform appropriate management
- Trouble shoot any customer issues, complaints, comments etc.
- Operate as point/lead person for any emergencies
- Assist departments with labor facilitation and staffing issues
- Address any equipment issues and inform the Facilities Manager if unable to solve
- Direct Front End Clerks and smoothly running scheduled shifts
- Accurate cashiering and cash handling
- Personnel Management
- Other tasks as assigned by management
ESSENTIAL SKILLS AND EXPERIENCE:
- Prior cashier, customer service, supervisory, or co-op experience
- Ability to supervise others, multitask and manage effectively
- Ability to project a friendly, helpful personality
- Ability to prioritize and handle emergency situations as they arise
- Excellent judgment in balancing co-op policies with customer needs
- Excellent communication skills, both in listening to and directing others, receptive to feedback
- TABC certification required
PHYSICAL DEMANDS:
- Required frequently: standing for long periods of time, walking, kneeling, squatting, bending, reaching, lifting up to 50 lbs. and environmental exposure to extreme temperatures (coolers, ovens, freezers etc.)
