Location: Raleigh, NC (4 days onsite, local candidates highly Preferred)
Type: 3-6 month contract‑to‑hire
Overview: Our client is seeking a Director of Global Business Systems to lead enterprise‑wide Salesforce initiatives and drive an AI‑first approach to business process optimization. This is a leadership role requiring both technical depth and strong people management skills.
Key Requirements:
Salesforce Expertise: Hands‑on management of Sales Cloud, Marketing Cloud, and Revenue Cloud.
AI Mindset: Ability to articulate and implement AI‑driven strategies to enhance processes and efficiency.
Leadership: Proven track record of managing diverse teams and personalities with strong communication and influence skills.
Strategic Roadmap Ownership: Define and execute the global business systems strategy, ensuring alignment with corporate objectives and scalability for future growth.
Cross‑Functional Collaboration: Partner with Finance, Sales, Marketing, and IT leadership to streamline workflows, optimize data integrity, and deliver unified reporting across the enterprise.
Innovation & Change Management: Champion digital transformation initiatives, leveraging AI and automation to modernize processes while driving adoption and change management across diverse teams.
Certifications: Salesforce certifications required.
Responsibilities
- Own product strategy, roadmap, and execution across core go-to-market platforms, including Salesforce CRM, Marketing, and CPQ/Revenue (Quote-to-Order) systems
- Drive end-to-end Lead-to-Cash transformation across systems, processes, and business teams
- Be accountable for adoption, value realization, and measurable business outcomes (e.g., pipeline velocity, conversion, digital revenue)
- Define product direction and prioritization, ensuring clear ownership of roadmap decisions and trade-offs
- Partner with Sales, Marketing, Finance, and Technology stakeholders to define priorities and deliver measurable business outcomes
- Maintain a strong understanding of customer needs, market trends, and competitive landscape to inform product strategy
- Lead end-to-end product delivery, from discovery and prioritization through execution and adoption
- Drive alignment across cross-functional teams, ensuring clarity on priorities, trade-offs, and outcomes
- Establish scalable, reusable platform capabilities that support multiple business units and regions
- Define and track success metrics, including adoption, efficiency, and business impact
- Partner with Engineering, Data, and Architecture teams to ensure solutions are reliable, secure, and aligned with enterprise standards
- Partner across Data, Digital, and Order-to-Cash teams to ensure seamless integration across the customer lifecycle
- Drive global rollout and adoption in partnership with Operational Readiness, Training, and Change Management teams
- Build, lead, and develop a team of product managers, including hiring, coaching, and performance management, while strengthening product management practices and operating models
Required:
- 10+ years of experience in product management, including leadership roles in enterprise environments
- Proven track record of delivering large-scale platform or system transformations with measurable business impact
- Strong understanding of Lead-to-Cash and Quote-to-Order processes, including CRM, CPQ, pricing, contracting, and order management
- Experience working with enterprise sales and revenue workflows
- Experience working across matrixed organizations and influencing senior stakeholders
- Demonstrated ability to translate strategy into execution, balancing speed, quality, and scalability
- Strong data-driven mindset, with experience defining metrics and using insights to drive decisions
- Experience partnering closely with Engineering, Architecture, and Business teams in an agile environment
- Ability to align product strategy with go-to-market plans, revenue goals, and pricing considerations
- Excellent communication and leadership skills, with the ability to drive alignment across diverse stakeholders
Preferred
- Experience with Salesforce ecosystem, including CRM, Marketing platforms, and CPQ/Revenue Cloud (strongly preferred)
- Background in enterprise B2B or SaaS environments
- Experience with pricing and packaging models and revenue optimization
- Familiarity with modern product operating models (Agile, OKRs, outcome-based delivery)
- Education: Bachelor’s degree required; technical or business discipline preferred. MBA or equivalent experience is a plus
