Responsibilities:
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Serve as the main point of contact for customers, addressing their needs and concerns
- Conduct thorough vehicle inspections and accurately document findings
- Recommend necessary repairs and services based on inspection results
- Prepare accurate estimates for repairs and services
- Upsell additional products or services to maximize customer satisfaction and revenue
- Coordinate with technicians to ensure timely completion of repairs
- Maintain open communication with customers throughout the repair process
- Ensure customer satisfaction by resolving any issues or complaints promptly
Experience:
- Previous experience in automotive repair or service writing is preferred
- Strong knowledge of automotive systems and components
- Ability to effectively communicate technical information to customers in a non-technical manner
- Proven sales skills with the ability to upsell products and services
- Excellent customer service skills, including active listening and problem-solving abilities
- Familiarity with tire service, oil changes, and diesel engine repair is a plus
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or requirements of the position at any time.
If you are passionate about providing exceptional customer service in the automotive industry, we encourage you to apply for the position of Service Advisor. We offer competitive pay, a supportive work environment, and opportunities for career growth. Join our team today!
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
