At Williamsburg Family Dentistry, we are committed to providing exceptional dental care in a welcoming, patient-focused environment. We believe that every great patient experience begins at the front desk, and we are looking for a compassionate, organized, and service-oriented Patient Care Coordinator to join our team.
This is an excellent opportunity for a dental or medical professional who enjoys building relationships, helping patients navigate their treatment and insurance benefits, and contributing to a positive team culture.
Schedule
- Monday – Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 2:00 PM
Enjoy a consistent full-time schedule with early Fridays and weekends free.
Position Overview
As a Patient Care Coordinator, you will serve as a key point of contact for patients, ensuring a smooth and positive experience from the moment they call or walk through our doors. You will help patients understand their treatment recommendations, navigate insurance benefits, and coordinate their care while providing exceptional customer service.
Responsibilities
- Greet patients and create a warm, welcoming environment
- Answer and manage multi-line phone systems professionally and efficiently
- Schedule, confirm, and coordinate patient appointments
- Verify dental insurance benefits and eligibility
- Submit and follow up on insurance claims as needed
- Present treatment plans and financial options in a clear, compassionate, and confident manner
- Assist patients with questions regarding treatment, insurance, and scheduling
- Maintain accurate patient records and documentation
- Collaborate with clinical and administrative team members to ensure a seamless patient experience
- Support daily front office operations and administrative functions
Qualifications
- Previous dental front office experience preferred
- Experience with dental insurance verification and claims processing strongly preferred
- Experience presenting treatment plans and discussing financial arrangements preferred
- Medical office experience will also be considered
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Professional, positive, and patient-focused demeanor
- Strong attention to detail and commitment to accuracy
- Ability to thrive in a team-oriented environment
Why You'll Love Working Here
- Supportive and collaborative team environment
- Established practice with a strong reputation in the community
- Opportunity to make a meaningful impact on patients' experiences and care
- Consistent full-time schedule with early Fridays
- Positive workplace culture focused on teamwork and patient satisfaction
- Professional growth and development opportunities
Benefits
- Competitive compensation
- Paid Time Off (PTO)
- Paid holidays
- Opportunities for professional development
- Supportive team culture
- Additional benefits available based on eligibility
If you're passionate about helping patients, enjoy building relationships, and want to be part of a team that values exceptional care and service, we'd love to hear from you.
Equal Opportunity Employer
Williamsburg Family Dentistry is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Accommodations Statement
Williamsburg Family Dentistry is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
