DISTRICT MANAGER
$60,000-$70,000 annual salary / Benefits + PTO / Full-time / Supervisory role
Company Overview
White Rhino exists to provide memorable in-store experiences for customers. We are local coffee shops in many locations, and we value excellence, wisdom, follow- through, generosity, accountability, family first, and fun. We strive to provide a friendly, warm place where anyone can belong; high-quality sustainably grown craft coffee and ingredients; and a craft food menu that always leaves the customer wanting more.
Job Summary:
The District Manager will develop district-level strategies to achieve each store’s financial, operational, and customer-service goals while addressing each store’s unique strengths and challenges in sustainable ways. This supervisory position will lead a team of leaders. The responsibilities include motivating, coaching, and strengthening Shop Managers in their roles as team leaders, retail operators, and business owners. Additionally, the role involves serving as a resource, providing expertise on key customer issues, team staffing and management, store operations, and company policies and procedures.
Daily Tasks and Projects:
- Collaborate with Shop Managers to develop, implement, and manage business plans for shop locations
- Maintain full responsibility for the financial performance directly related to their district's shop operations
- Assist Shop Managers in ensuring shops achieve WRC standards and deliver an exceptional customer experience
- Continually evaluate and improve operating procedures to ensure fiscal, operational efficiencies, and asset control
- Ensure district shops adhere to company policies and procedures
- Ensure compliance of all shops with health regulations and certifications
- Mentor Shop Managers to develop their skills and depth of talent
Job Qualifications:
- Verbal and written business communication
- Problem-solving using analytical, creative and critical-thinking skills
- Time-management and organizational skills
- Flexibility to adapt to changes in business operations
- Negotiating and resolving conflicts with employees and customers
- Leadership skills to motivate, teach and encourage coworkers
Required Education, Certification, or Experience:
- 3+ years in food service/ restaurant management
- 3+ years in a customer service environment
- Multi-unit management is preferred
- Undergraduate degree is preferred
- Ability to work full-time variable hours including early mornings, evenings, weekends and/ or holidays
- Ability to visit each shop in your portfolio at least once a week with reliable transportation
- Cleared background check and drug testing
Compensation and Benefits:
- $60,000 - $70,000 annual salary, based on experience
- Quarterly bonus based on overall shop performance
- 100% employee-only medical coverage (on base plan) including virtual urgent care and mental health support
- Supplemental insurance benefits available (dental, vision, voluntary life and AD&D)
- One $50,000 Basic Life & AD&D insurance policy for the employee at no cost to the employee
- 80 hours of paid time off increasing with tenure
- 8 hours for Give Back Day- a paid day to dedicate to serving at a local non-profit
