Company Overview
Amada Senior Care of Dallas is dedicated to providing compassionate, personalized in-home care for seniors, inspired by a caregiver’s deep personal commitment to supporting aging adults. Our organization values integrity, connection, and service, fostering a team environment that emphasizes purpose and meaningful impact in the lives of our clients.
Job Summary
We are seeking a compassionate, energetic, and relationship-driven professional to serve as our Client & Caregiver Relations Specialist. This role is ideal for someone with home care experience who enjoys building meaningful relationships with both caregivers and clients while ensuring exceptional service delivery.
As the bridge between our office, caregivers, clients, and families, you will play a key role in caregiver engagement, client satisfaction, quality assurance, and field support. You'll help recruit outstanding caregivers, provide coaching and mentorship, conduct supervisory visits, and proactively resolve concerns before they become problems.
If you are passionate about people, thrive in a fast-paced environment, and believe excellent care begins with excellent communication, we'd love to meet you.
Duties and Key Responsibilities
- Build and maintain positive relationships with caregivers through regular communication, field engagement, coaching, and mentorship.
- Conduct caregiver meet-and-greet visits, field training, and supervisory visits to support quality care and caregiver success.
- Foster strong relationships with clients and their families by conducting satisfaction calls, supervisory visits, and resolving concerns with professionalism and compassion.
- Ensure care plans are followed while promoting an exceptional client experience and high levels of customer satisfaction.
- Assist with recruiting, interviewing, and orienting qualified caregivers to support agency growth.
- Monitor caregiver performance, document supervisory visits, and identify opportunities for coaching and continuous improvement.
- Collaborate with Scheduling, Recruiting, Human Resources, and Operations to ensure successful caregiver-client matches and seamless care coordination.
- Serve as a trusted liaison between caregivers, clients, families, and office staff by promoting proactive communication and timely problem-solving.
Experience and Qualifications
- Minimum of 5 years of experience in home care, healthcare, or senior services required.
- Previous experience in caregiver supervision, client care coordination, recruiting, or field operations preferred.
- Excellent interpersonal, communication, and conflict resolution skills.
- Passion for developing caregivers and delivering exceptional customer service.
- Ability to build trust with clients, families, and caregivers.
- Strong organizational skills and attention to detail.
- Comfortable working both in the office and in the field.
- Valid driver's license, current auto insurance, and reliable transportation.
- Proficient with Microsoft Office and home care software platforms (WellSky, AxisCare, or similar preferred).
Join our team as a Client & Caregiver Relations Specialist to make a meaningful difference by fostering strong relationships that support our mission of compassionate senior care!
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Dependent health insurance coverage
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
