The main objective of this position is to ensure that our customers are provided with the highest level of service and that all automotive needs/recommendations are professionally and courteously communicated to them. The candidate needs to ensure that his/her staff consistently addresses all opportunities to serve customer’s needs and increase sales. The candidate will work directly with our very experienced automotive management team and shop personnel. A customer centered attitude is imperative for this position . And an automotive background and/or knowledge as well as retail sales experience is a plus.
Specific sales responsibilities
- Customer acknowledgment at counter
- Initiate workorders and ensure that all necessary information is obtained to ease our repair/service (wheel lock location, symptoms complained of, phone numbers, due times, etc.) Offer “courtesy checks” at counter and get signatures for work/estimate approval.
- Review workorder inspections for completeness/accuracy
- Price out needed and recommended repairs/services
- Communicate with customers regarding repairs/services and obtain and document their approval
- Keep customers informed of progress
- Update workorders and ensure agreement to estimates
- Communications with Fleet customers to ensure their satisfaction and to develop our relationship through additional services
General sales responsibilities
- Inspect vehicles with technicians when other personnel are not available
- Write up needed and recommended items on each workorder
- Review maintenance intervals from vehicle databases and address w/customer as applicable and provide next interval copy for future service
- Initiate follow up process to schedule future vehicle services with customer base
- Continually develop knowledge of our products (tires/services), warranties, pricing policies
- Be aware of competitors ads, programs and products
- Stay abreast of new products/services in our industry'
'
Work Location:
Work Remotely
Job Type: Full-time
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Language:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Rocky Hill, CT 06067 (Required)
Ability to Relocate:
- Rocky Hill, CT 06067: Relocate before starting work (Required)
Work Location: In person
