Position Summary
The Compliance Specialist is responsible for ensuring adherence to card network rules, regulatory requirements, and internal policies within a payment processing environment. This role will lead responses to card brand violation programs and monitor merchant compliance.
Key Responsibilities
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Monitor compliance with card network rules (Visa, Mastercard, Amex, Discover), including dispute and fraud monitoring programs
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Manage and respond to card brand violations, including:
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Visa VIRP
- Mastercard BRAM
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Draft and submit remediation plans, representment strategies, and compliance responses within required SLAs
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Conduct merchant reviews and ongoing due diligence (KYC/KYB) to identify high-risk or non-compliant activity
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Investigate alerts related to potential compliance violations through website monitoring
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Monitor and review retroactive MATCH alerts
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Maintain detailed documentation of violations, responses, and remediation efforts for audit and regulatory review
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Support internal and external audits, including evidence gathering and control validation
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Assist in updating compliance policies and procedures aligned with evolving card brand and regulatory requirements
Qualifications
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2–5 years of experience in payments, compliance, or risk management within a merchant acquiring environment
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Strong working knowledge of card network monitoring programs and thresholds (Visa, Mastercard)
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Experience responding to card brand violations and managing remediation plans
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Familiarity with PCI DSS, AML/BSA, and OFAC requirements
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Strong analytical and investigative skills with high attention to detail
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Ability to manage sensitive data in accordance with privacy and security standards
Preferred Qualifications
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Experience with chargeback management platforms and fraud monitoring tools
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Experience interacting directly with card brands or sponsor banks
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Knowledge of merchant vertical risk profiles and prohibited/restricted categories
Key Competencies
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Card network rule interpretation and application
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Regulatory compliance and risk mitigation
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Data analysis and trend identification
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Written communication (formal responses to card brands and partners)
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Cross-functional collaboration under tight deadlines
