Job Summary
We are seeking a dynamic and proactive IT Technician to join our team and support our organization's technology infrastructure. In this role, you will be responsible for providing technical support to end-users, troubleshooting software and hardware issues, managing computer systems, and maintaining network connectivity. Your expertise will ensure seamless operation of our IT environment, enabling our team to work efficiently and securely. This position offers an exciting opportunity to work with cutting-edge technology and contribute to a vibrant, innovative workplace.
Responsibilities
- Deliver prompt and effective technical support to users across various departments, resolving issues related to hardware, software, operating systems, and network connectivity.
- Manage computer hardware assets, including desktops, laptops, mobile devices, printers, and peripherals; perform upgrades and repairs as needed.
- Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPNs (Virtual Private Networks), firewalls such as Meraki or similar solutions, DNS settings, TCP/IP protocols, and network security measures.
- Administer Active Directory for user account management and permissions; implement Group Policy Objects (GPO) to enforce security policies across Windows environments.
- Support IT infrastructure components such as Windows Server environments and Linux servers; monitor system performance and troubleshoot issues proactively.
- Utilize management tools like SCCM for software deployment and updates; employ BMC Remedy or ServiceNow for incident tracking and resolution workflows.
- Assist with network administration tasks including DNS configuration, TCP/IP troubleshooting, and network security enhancements.
- Maintain documentation of IT procedures, asset inventories, incident reports, and system configurations to ensure compliance and operational efficiency.
Qualifications
- Proven experience in providing IT support within a fast-paced environment; familiarity with help desk operations is essential.
- Strong knowledge of operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions.
- Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, VPNs, DNS management, firewalls (e.g., Meraki), and network security best practices.
- Proficiency in troubleshooting software issues related to Microsoft Office Suite and enterprise applications like SCCM, GPO management tools, Active Directory integration.
- Ability to diagnose hardware problems involving desktops, laptops, mobile devices, printers or other peripherals; perform repairs or coordinate replacements efficiently.
- Familiarity with remote support tools such as Help Desk platforms like ServiceNow or Jira; experience with remote desktop solutions is a plus.
Pay: $27.00 - $34.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
Work Location: In person
