Client Services Representative (CSR) / Veterinary Receptionist
Location: In-Person
Job Type: Full-Time or Part-Time
Pay: $16.00–$23.00 per hour (based on experience)
Schedule: Flexible weekday shifts No weekends! (Some evenings required)
Love Animals? Love People? Love Being Busy?
Mitchell Animal Hospital is looking for a friendly, energetic Client Services Representative to join our amazing team!
We're a fast-paced, privately owned veterinary hospital where no two days are ever the same. Our team works hard, laughs often, supports one another, and truly enjoys what we do. If you thrive in an environment that's busy, fun, and full of teamwork, we'd love to meet you.
Whether you're an experienced veterinary receptionist or someone with outstanding customer service skills looking to enter the veterinary field, we encourage you to apply.
Why You'll Love Working Here
No weekends – Enjoy your personal time.
Supportive team culture – We believe in helping each other succeed.
Positive work environment – We work hard, celebrate wins, and support one another while maintaining a professional, respectful workplace.
Work-life balance – Flexible scheduling that respects your life outside of work.
Growth opportunities – Learn new skills and grow within veterinary medicine.
Benefits
- Health Insurance
- 401(k) with Employer Match
- Retirement Plan
- Paid Time Off
- Employee Discounts on Veterinary Services & Products
- Flexible Scheduling
- Positive, Team-Oriented Workplace
What You'll Do
As a Client Services Representative, you'll be the welcoming face and voice of Mitchell Animal Hospital. You'll help create exceptional experiences for our clients and their pets while keeping our busy hospital running smoothly.
Client Care
- Welcome clients with a smile and provide outstanding customer service.
- Check patients in and out efficiently.
- Answer phones, emails, and client messages with professionalism and compassion.
- Help clients understand our services and answer general questions.
- Build lasting relationships with clients and their pets.
Scheduling & Front Desk
- Schedule appointments accurately for both our hospital and mobile veterinary services.
- Help manage daily appointment flow.
- Process invoices and payments accurately.
- Coordinate communication between clients and the medical team.
Medical Records & Daily Operations
- Maintain accurate client and patient records.
- Fill prescriptions following hospital protocols.
- Help keep the reception and client areas clean, organized, and welcoming.
- Restock supplies and assist wherever needed to keep the hospital running efficiently.
We're Looking for Someone Who...
- Loves both people and pets.
- Brings positive energy to work each day while maintaining a professional attitude and appearance.
- Thrives in a fast-paced environment and enjoys multitasking while staying organized and accurate.
- Can confidently prioritize multiple responsibilities without sacrificing attention to detail.
- Communicates clearly, professionally, and compassionately with clients and coworkers.
- Is dependable, takes initiative, and is always willing to lend a hand.
- Works well independently while contributing to a collaborative team environment.
- Takes pride in creating an exceptional client experience from the moment a client walks through the door.
Qualifications
- Strong English communication skills (spoken and written).
- Customer service experience required.
- Veterinary reception or CSR experience is preferred, but we're happy to train the right person.
- Comfortable working in a busy, multitasking environment.
- Strong organizational skills and attention to detail.
- Professional, dependable, and team-oriented.
What Makes Our Team Different?
We're not just coworkers—we're a team.
Some days are wonderfully busy. Some days are a little crazy. We celebrate birthdays, laugh together, help each other through difficult cases, and never hesitate to jump in when someone needs a hand. We believe in maintaining a positive, respectful, and professional workplace where everyone contributes to our shared success.
The best veterinary care starts with a team that communicates well, supports one another, and genuinely enjoys working together. If you're looking for a place where your work matters, your teammates have your back, and every day brings something new, you'll fit right in.
Come join a team that loves what they do, values professionalism, and enjoys making a difference for pets and their families. We can't wait to meet you!
Pay: $16.00 - $23.00 per hour
Work Location: In person
