Client Account Manager – Logistics & FulfillmentAbout the Company
We are an established Atlanta-based logistics and fulfillment company providing warehousing, order fulfillment, kitting, and related services to ecommerce, retail, and consumer brands. Our team works closely with clients to manage the operational details behind getting products stored, prepared, and delivered accurately and efficiently.
We are a growing organization with a hands-on, fast-paced environment where strong communication, attention to detail, and follow-through are highly valued.
Position Overview
We are seeking a Client Account Manager to serve as a key point of contact between our clients and internal operations teams. This position combines customer relationship management with day-to-day operational coordination and is well suited for someone with several years of professional experience who is ready to take greater ownership of client accounts.
The successful candidate will be highly organized, comfortable managing multiple priorities, and able to anticipate and resolve issues before they become larger problems.
Key Responsibilities
- Manage the daily needs and operational activity of multiple ecommerce and retail client accounts
- Coordinate with warehouse and fulfillment teams to ensure orders are completed accurately and within required timelines
- Serve as a primary point of contact for clients regarding orders, inventory, projects, and operational questions
- Track account activity and proactively identify and resolve potential issues
- Coordinate inventory, fulfillment, kitting, and other client-specific projects with internal teams
- Enter and monitor orders and account activity within a Warehouse Management System (WMS)
- Prepare client reports, operational summaries, and spreadsheets using Excel
- Assist with client invoicing and billing using QuickBooks
- Maintain accurate account documentation, pricing information, and client requirements
- Identify opportunities to improve processes, communication, and overall client experience
- Build strong client relationships that support long-term retention and account growth
Qualifications
- Bachelor’s degree preferred; relevant professional experience may be considered in lieu of a degree
- Approximately 3–5 years of experience in account management, customer service, logistics, fulfillment, operations, or a related field
- Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously
- Excellent written and verbal communication skills
- High level of attention to detail and follow-through
- Strong problem-solving skills and a proactive approach to client service
- Proficiency with Microsoft Office, particularly Excel
- Comfortable learning and working across multiple business software platforms
- Experience with QuickBooks or another billing/accounting platform is a plus
- Experience with a WMS, ERP, order management, or similar operational system is helpful but not required
- Comfortable working in a collaborative, fast-moving environment
- Ability to work on-site in Atlanta
What We Offer
This is an opportunity to join a growing logistics organization and take meaningful ownership of client relationships and operations. The position provides broad exposure to ecommerce fulfillment, warehousing, inventory management, billing, and client service while working closely with both operational leadership and customers.
For a strong performer, there is significant opportunity to take on larger and more complex accounts and advance into senior client management responsibilities as the organization continues to grow.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
