Job Title: Server
Job Category: Restaurant Service Team
Report To: General and Service Manager
FLSA Status: Exempt or Non-Exempt
Primary Location: Tampa, Florida
Travel Required: No
Level/Salary Range: Commensurate with Experience
Website: http://sacredpepper.com/
Summary: The server is responsible for taking the guests through the key
phase of their Sacred Pepper experience. As a Sacred Pepper Server, you
assume the roles of a tour guide, communicator, decision-maker, and
entertainer.
It is your responsibility to have full knowledge in all areas of food,
beverage and service. Must be able to anticipate our guests needs and to
provide each one with a positive dining experience, exhibiting genuine
hospitality. Under the direction of the Manager, Assistant Manager(s)
and/or Supervisor(s), incumbent serves food and beverage to restaurant
guests ensuring a positive dining experience. We dont have customers,
we have Guests. Each visitor to the Sacred Pepper is our Guest, just as
you have a Guest in your home. You take a certain level of pride when you
have an invited Guest in your home. You should take the same pride with
every Guest who visits Sacred Pepper. Unparalleled Service isnt just a
part of our mission statement at Sacred Pepper; its a commitment to each
and every guest.
Duties and Responsibilities: Primary duties and responsibilities include,
but are not limited to, the following:
Prepares room for dining by setting tables and setting decorations,
condiments, candles, napkins, service plates, and utensils.
Protects establishment and patrons by adhering to sanitation, safety, and
alcohol beverage control policies.
Helps patrons select food and beverages by presenting menu; offering
cocktails and aperitifs; suggesting courses; explaining the chef's
specialties; identifying appropriate wines; answering food preparation
questions.
Transmits orders to bar and kitchen by recording patrons' choices;
identifying patrons' special dietary needs and special requests.
Keeps kitchen staff informed by noting timing of meal progression.
Serves orders by picking up and delivering patrons' choices from bar and
kitchen; delivering accompaniments and condiments from service bars.
Responds to additional patron requirements by inquiring of needs;
observing dining process.
Maintains table setting by removing courses as completed; replenishing
utensils; refilling water glasses; being alert to patron spills or other special
needs.
Concludes dining experience by acknowledging choice of restaurant;
inviting patrons to return.
Obtains revenues by totaling charges; issuing bill; accepting payment;
delivering bill and payment returning change or credit card and signature
slip to patrons.
Contributes to team effort by accomplishing related results as needed.
Taking guests orders.
Running food.
Handling cash & other forms of payment.
Making proficient sales transactions - using Aloha point-of-sale system.
Properly checks I.D.s for guests who appear to be under 30 years old.
Demonstrating responsible alcohol service by discreetly notifying
appropriate management of concerns and observations.
Demonstrating impeccable product knowledge.
Utilize suggestive selling and upselling techniques.
Answering questions - accurately and politely.
Satisfying any/all needs of the guests - regularly double checking back
with guests throughout their experience.
Maintaining a clean & organized station including pre-bussing & table
maintenance.
Performing opening, running & closing duties setting up/breaking down
station, refilling condiments, etc.
Demonstrating knowledge of all table/station numbers.
Directing guests to areas & restrooms.
Creating memorable experiences.
Embrace and celebrate Sacred Peppers Culture.
Guest interaction.
Following all uniform guidelines.
Recycling products, where possible.
Maintains a favorable working relationship with all other team members to
foster and promote a cooperative and harmonious working climate which
will be conducive to maximum team member morale, productivity and
efficiency/effectiveness.
Other duties as directed.
Key Competencies:
Professionalism.
Willingness and ability to take initiative.
Practice necessary safety measure.
Conflict resolution.
Computer and technology literacy.
Follows all food safety & sanitation procedures.
Food safety certification program is required to be completed before being
able to serve food or alcohol, which may include a food handlers card.
Excellent planning and organizational skills.
Stress tolerance.
Excellent interpersonal skills.
Customer oriented with a strong commitment to customer services,
customer relations, satisfaction, and the total customer experience.
Ability to multi-task.
Able to remain standing for long periods of time and walking around for up
to 7 hours per shift.
Ability to work under pressure amid distractions and interruptions.
Ability to work well under pressure in a fast paced environment.
Excellent math, money handling and reading skills.
Having a friendly and courteous manner.
Qualifications: To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions
Education: High School Diploma/GED with 1-2 years experience.
Certification & Licensure Requirements: Post-hire: Certified Food
Handler & Responsible Vending.
Language Ability: Ability to read, write, analyze, and interpret general
information. Ability to effectively respond to questions from customers,
vendors, and the general public.
Math Ability: Ability to add, subtract, multiply and divide. Ability to
calculate figures and amounts such as discounts, interest, proportions,
percentages and volumes.
Reasoning Ability: Ability to solve practical problems and deal with a
variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instruction and make
sound decisions.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions.
Physical stamina. While performing the duties of this job, the employee is
regularly required to stands during entire shift.
Walks and stands during entire shift.
Continuously reach, bend, lift, carry, stoop, climb or balance, and wipe
Frequent washing of hands.
Must have clear communication and listening skills.
Must be able to communicate effectively with guests in English, specific to
position duties and responsibilities.
use hands to finger, handle, or feel; reach with hands and arms
Hazards may include, but are not limited to, slipping and tripping
Be able to taste or smell.
The employee must frequently lift and/or move up to 50 pounds.
Lifting & transporting up to 25-pound dining chairs, booster seats, high
chairs, and food/drink orders (from Bar & Kitchen to guests tables) if
applicable, emptying trash cans weighing up to 100 pounds
Specific vision abilities required by this job include close, distance, color,
and peripheral vision, depth perception and ability to adjust focus.
The Restaurant environment is hectic, fast-paced and often crowded and
noisy. May be exposed to Restaurant related environmental factors
including, but not limited to excessive noise and constant exposure to
general public.
Should be able to consistently reach with hands and arms and talk or hear.
The employee is regularly required to kneel, crouch, crawl, stoop, and
bend. The employee must also be able to regularly lift and/or move up to
25- 50 pounds.
Work Environment:
Employee works in a fast-paced high volume work environment.
Key Competencies
- Professionalism.
- Willingness and ability to take initiative.
- Practice necessary safety measure.
- Conflict resolution.
- Computer and technology literacy.
- Follows all food safety & sanitation procedures.
- Food safety certification program is required to be completed before
being able to serve food or alcohol, which may include a food handler's
card.
- Excellent planning and organizational skills.
- Stress tolerance.
- Excellent interpersonal skills.
- Customer oriented with a strong commitment to customer services,
customer relations, satisfaction, and the total customer experience.
- Ability to multi-task.
- Able to remain standing for long periods of time and walking around for
up to 7 hours per shift.
- Ability to work under pressure amid distractions and interruptions.
- Ability to work well under pressure in a fast paced environment.
- Excellent math, money handling and reading skills.
- Having a friendly and courteous manner.
Qualifications: To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. The requirements listed below
are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions
Education: High School Diploma/GED with 1-2 years' experience.
Certification & Licensure Requirements: Post-hire: Certified Food Handler
& Responsible Vending.
Language Ability: Ability to read, write, analyze, and interpret general
information. Ability to effectively respond to questions from customers,
vendors, and the general public.
Math Ability: Ability to add, subtract, multiply and divide. Ability to calculate
figures and amounts such as discounts, interest, proportions, percentages
and volumes.
Reasoning Ability: Ability to solve practical problems and deal with a
variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instruction and make
sound decisions.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions.
- Physical stamina. While performing the duties of this job, the employee is
regularly required to stands during entire shift.
- Walks and stands during entire shift.
- Continuously reach, bend, lift, carry, stoop, climb or balance, and wipe
- Frequent washing of hands.
- Must have clear communication and listening skills.
- Must be able to communicate effectively with guests in English, specific
to position duties and responsibilities.
- use hands to finger, handle, or feel; reach with hands and arms
- Hazards may include, but are not limited to, slipping and tripping
- Be able to taste or smell.
- The employee must frequently lift and/or move up to 50 pounds.
- Lifting & transporting up to 25-pound dining chairs, booster seats, high
chairs, and food/drink orders (from Bar & Kitchen to guests' tables) – if
applicable, emptying trash cans weighing up to 100 pounds
- Specific vision abilities required by this job include close, distance, color,
and peripheral vision, depth perception and ability to adjust focus.
- The Restaurant environment is hectic, fast-paced and often crowded and
noisy. May be exposed to Restaurant related environmental factors
including, but not limited to excessive noise and constant exposure to
general public.
Should be able to consistently reach with hands and arms and talk or hear.
The employee is regularly required to kneel, crouch, crawl, stoop, and
bend. The employee must also be able to regularly lift and/or move up to
25- 50 pounds.
Work Environment:
Employee works in a fast-paced high volume work environment.
Job Requirements:
Key Competencies
- Professionalism.
- Willingness and ability to take initiative.
- Practice necessary safety measure.
- Conflict resolution.
- Computer and technology literacy.
- Follows all food safety & sanitation procedures.
- Food safety certification program is required to be completed before
being able to serve food or alcohol, which may include a food handler's
card.
- Excellent planning and organizational skills.
- Stress tolerance.
- Excellent interpersonal skills.
- Customer oriented with a strong commitment to customer services,
customer relations, satisfaction, and the total customer experience.
- Ability to multi-task.
- Able to remain standing for long periods of time and walking around for
up to 7 hours per shift.
- Ability to work under pressure amid distractions and interruptions.
- Ability to work well under pressure in a fast paced environment.
- Excellent math, money handling and reading skills.
- Having a friendly and courteous manner.
Qualifications: To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. The requirements listed below
are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions
Education: High School Diploma/GED with 1-2 years' experience.
Certification & Licensure Requirements: Post-hire: Certified Food Handler
& Responsible Vending.
Language Ability: Ability to read, write, analyze, and interpret general
information. Ability to effectively respond to questions from customers,
vendors, and the general public.
Math Ability: Ability to add, subtract, multiply and divide. Ability to calculate
figures and amounts such as discounts, interest, proportions, percentages
and volumes.
Reasoning Ability: Ability to solve practical problems and deal with a
variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instruction and make
sound decisions.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions.
- Physical stamina. While performing the duties of this job, the employee is
regularly required to stands during entire shift.
- Walks and stands during entire shift.
- Continuously reach, bend, lift, carry, stoop, climb or balance, and wipe
- Frequent washing of hands.
- Must have clear communication and listening skills.
- Must be able to communicate effectively with guests in English, specific
to position duties and responsibilities.
- use hands to finger, handle, or feel; reach with hands and arms
- Hazards may include, but are not limited to, slipping and tripping
- Be able to taste or smell.
- The employee must frequently lift and/or move up to 50 pounds.
- Lifting & transporting up to 25-pound dining chairs, booster seats, high
chairs, and food/drink orders (from Bar & Kitchen to guests' tables) – if
applicable, emptying trash cans weighing up to 100 pounds
- Specific vision abilities required by this job include close, distance, color,
and peripheral vision, depth perception and ability to adjust focus.
- The Restaurant environment is hectic, fast-paced and often crowded and
noisy. May be exposed to Restaurant related environmental factors
including, but not limited to excessive noise and constant exposure to
general public.
Should be able to consistently reach with hands and arms and talk or hear.
The employee is regularly required to kneel, crouch, crawl, stoop, and
bend. The employee must also be able to regularly lift and/or move up to
25- 50 pounds.
Work Environment:
Employee works in a fast-paced high volume work environment.
User Fields
Tags:
Server, Waiter, Waitress, Restaurant, Hospitality
Benefits:
Health & Dental InsuranceMatching 401K PackageEmployee Meal
DiscountsPaid Time Of
