How to Apply:
Email the following items to: [email protected]
- Resume
- Cover Letter
- References: Kindly list 3 professional or academic references (Name, Title, Relationship, Email, and Phone Number)
Overall Scope
Elemental Wellness Center is committed to providing a welcoming and knowledgeable environment for all our customers. As a Member Services Specialist, you will play a pivotal role in greeting and checking our customers’ ID at the front door. You will give them a rundown of our products and services, priming them for their purchase. You will ensure each customer is checked into our system, while highlighting our store deals and promotions.
Responsibilities:
- Verify Customer Identification: Check IDs to confirm customers meet legal age requirements for purchasing cannabis products.
- Greet Customers Warmly: Welcome customers as they enter the retail cannabis store, creating a friendly and inviting atmosphere.
- Promote Sales and Specials: Inform customers about ongoing sales, promotions, and new products to enhance their shopping experience.
- Provide Store Information: Answer basic questions about the store, products, and services, directing customers to appropriate staff for further assistance.
- Monitor Entry and Exit: Ensure a secure environment by monitoring who enters and exits the store, maintaining a safe and compliant space.
- Assist with Queue Management: Manage customer flow during peak hours, ensuring an organized and efficient entry process.
- Uphold Compliance Standards: Ensure all activities adhere to state and local cannabis regulations, including security and customer verification procedures.
Requirements:
- Experience in a reception, front desk, or cannabis environment
- Desired: Knowledge of cannabis products and industry trends
- Reliable transportation, ability to come to work on time
- 3 References to confirm exceptional attendance records
Skills:
Must demonstrate the following:
- Exceptional attendance
- Clear and effective communication skills, including active listening and empathy
- Ability to manage stress in a fast-paced environment
- Customer Service Skills: Ability to engage with customers in a friendly, approachable, and professional manner.
- Communication Skills: Strong verbal communication to clearly explain sales, promotions, and store policies.
- Attention to Detail: Keen eye for verifying IDs accurately and ensuring compliance with legal requirements.
- Security Awareness: Knowledge of security protocols and the ability to handle potential safety concerns effectively.
- Conflict Resolution: Skills to de-escalate tense situations and resolve conflicts calmly and professionally.
Physical Demands:
- Prolonged periods of sitting
- Frequent use of hands and arms for scanning IDs, handling documents, and using computer systems
- Ability to lift up to 20 lbs occasionally (signage, product boxes, etc.)
- Clear vision and hearing for security awareness and customer interaction
Mental Demands:
- Sustained attention to detail and focus, particularly when verifying identification or monitoring store entry
- Ability to manage and prioritize multiple tasks simultaneously during peak hours
- Emotional resilience and composure in dealing with irate, impaired, or high-stress customers
- High level of situational awareness to detect irregular behavior or potential security risks
- Cognitive flexibility to adapt to evolving regulations, procedures, and store priorities
- Professional judgment and ethical decision-making consistent with Elemental Wellness Center’s standards
Pay: $20/hour, part time, 40% employee discount
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
Application Question(s):
- Are you available to work on the weekends?
- Are you available to work evenings?
- Are you at least the age of 21?
- Are you able to submit 3 professional references?
Experience:
- Front desk: 1 year (Preferred)
Work Location: In person
