alco Industrial Electronics, Inc., located in Madison Heights, Michigan, is a leading provider of industrial and commercial electrical and electronic controls, automation and motion products, repair, and engineering services. Galco serves commercial and industrial businesses, contractors, government agencies, institutions, and utilities across the country.
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e are seeking a Customer Service Representative / Sales which will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This is an hourly base with a commission (based on orders). The position is on-site at our Madison Heights office.
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ou are best suited to become a Galco CSR if you are genuinely excited to help customers. You are patient, empathetic, and passionately communicative. You love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these our CSRs can gather that for feedback. Problem-solving and multi-tasking also comes naturally to our CSR’s. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
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he target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
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esponsibilities
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- anage large amounts of incoming phone calls
I- dentify and assess customers’ needs to achieve satisfaction
B- uild sustainable relationships and trust with customer accounts through open and interactive communication.
P- rovide accurate, valid and complete information by using the right methods/tools.
M- eet personal/customer service team sales targets and call handling quotas.
H- andle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
K- eep records of customer interactions, process customer accounts and file documents
F- ollow communication procedures, guidelines and policies
T- ake the extra mile to engage customers
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equirements and skills
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- roven customer support experience or experience as a Client Service Representative
T- rack record of over-achieving quota
S- trong phone contact handling skills and active listening
F- amiliarity with CRM, P21 is a PLUS systems and practices.
C- ustomer orientation and ability to adapt/respond to different types of characters.
E- xcellent communication and presentation skills
A- bility to multi-task, prioritize, and manage time effectively.
T- echnical aptitude is a strong plus
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