At Nexsentio, the Operations Supervisor leads a high-volume operation, managing multiple teams and ensuring exceptional service delivery at complex or large-scale client sites. They are the heartbeat of Nexsentio’s field operations — balancing leadership and service delivery with compassion and precision. This role ensures that every employee feels supported, every client feels valued, and every site reflects Nexsentio’s promise of excellence.
Big Picture:
● Supervise multiple Site Leads and their assigned cleaning or maintenance teams to ensure
consistent, high-quality service.
● Coordinate daily operations to meet client expectations and company standards.
● Develop and coach team members in line with the Supervisor Playbook principles of
communication, accountability, and growth.
● Partner with the Operations Supervisor and Account Manager to execute site-level goals
and respond to evolving client needs.
● Promote a safety-first culture, ensuring compliance with OSHA and Nexsentio standards.
● Model Nexsentio’s values of loyalty, teamwork, and respect in every interaction.
Day-to-Day:
● Oversee the performance of Site Leads and frontline employees, providing direction,
coaching, and corrective action as needed.
● Ensure staffing coverage, schedule adherence, and daily work completion across multiple
zones or departments.
● Conduct regular site walk-throughs with Site Leads to ensure cleanliness, safety, and
operational compliance.
● Communicate daily priorities, updates, and performance expectations through briefings
and shift recaps.
● Train and mentor Site Leads on leadership, team development, and time management
practices.
● Monitor inventory and ensure that supplies, PPE, and equipment are maintained and
properly distributed.
● Partner with HR on attendance, performance, and employee relations matters.
● Ensure accurate completion of timecards, incident reports, and safety documentation.
● Maintain professional communication with clients and escalate concerns to the
Operations Supervisor or Account Manager as appropriate.
● Participate in performance reviews and goal-setting processes for Site Leads and team
members.
● Lead by example — performing site work or demonstrations as necessary to uphold
standards and credibility.
Qualifications:
● 2–4 years of leadership experience in janitorial, facilities, or operations management.
● Demonstrated ability to supervise multiple teams and manage complex, multi-area sites.
● Strong organizational and time management skills with the ability to prioritize in fast-
paced environments.
● Excellent communication and interpersonal skills, with fluency in English and
Spanish
● Working knowledge of cleaning systems, chemical safety, and maintenance procedures.
● Proficiency in Microsoft Office, Google Workspace, and mobile scheduling or inspection
tools.
● Valid driver’s license and reliable transportation required.
Competencies:
● Leadership & Coaching: Inspires and develops others through consistent, clear feedback.
● Accountability: Sets and maintains high performance standards for self and team.
● Communication: Listens actively, communicates expectations clearly, and resolves
conflicts constructively.
● Team Culture: Builds unity, loyalty, and mutual respect across diverse teams.
● Safety & Compliance: Promotes a proactive, zero-incident safety culture.
● Client Focus: Ensures service delivery aligns with client expectations and Nexsentio
standards.
Physical Demands:
● Must be able to stand, walk, and perform inspections for extended periods (up to 10–12
hours).
● Frequent bending, lifting, and repetitive movements (up to 50 lbs).
● Ability to travel locally between client sites as required.
● Exposure to cleaning products, noise, and variable indoor/outdoor environments.
As of January 2025, in California, the annual base salary for an at- will 40-hour exempt operations supervisor in the facilities services industry typically ranges from $71,000 to $75,000 depending on experience and qualifications.
Pay: $71,000.00 - $75,000.00 per year
Language:
- English and Spanish (Required)
Work Location: In person
