Job Title: Service Technician – Journeyman/Level IV, V, VI
Job Function & Purpose: Get it Fixed. Use mechanical expertise to maintain, repair, and overhaul agricultural equipment and implements.
- Qualifications
- Knowledge of equipment, implements, and tools, including their designs, uses, repair, and maintenance
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Ability to problem solve and troubleshoot
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Arm-Hand Steadiness, Manual Dexterity, and Coordination
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Ability to understand customer problems and needs
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Strong attention to detail
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Working Conditions
- Heat factors in summer months
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Requires some outdoor activity
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May be Exposed to Contaminants, pollutants, and gases
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Sound levels may be loud due to drills and machinery
Reporting Relationships: You report directly to the Service Manager of your branch location, as well as your Store Manager. You have a functional relationship with the Garton Tractor Service Director Drew Garton and the Board of Directors.
Responsibility: As a service technician, you are responsible for:
- REPAIRING AND MAINTAINING MECHANICAL EQUIPMENT: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and other mechanical agricultural equipment and implements.
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OPERATING VEHICLES, MECHANIZED DEVICES, OR EQUIPMENT: Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts and tractors.
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MAKING REPAIRS AND SOLVING PROBLEMS: Analyzing information and evaluating results to choose the best solution and solve problems.
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UPDATING AND USING RELEVANT KNOWLEDGE: Keeping up-to-date technically and applying new knowledge to your job.
Principal & Essential Duties: The principal duties of a Service Technician consist of, but are not limited to the following.
- Repair machines and equipment using the needed tools.
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Perform routine maintenance on equipment and determine what kind of maintenance is needed.
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Determine the causes of operating errors and decide what to do about them.
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Conduct tests and inspections of products, services, or processes to evaluate quality or performance.
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Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Watching gauges, dials, or other indicators making sure in determining what tools and equipment are needed to do a job.
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Pick-up or order the needed parts from the Parts Department.
Standards and Measurement of Performance: You will meet or exceed your expectations when the following occurs:
- Accuracy of service diagnosis, including picking-up the correct parts from the Parts Department.
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No negligent practices which could lead to a work-related injury
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Favorable review by Service and Store Manager
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Majority of “clocked” time is used completing work orders
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Minimum “Dead Time”
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All Work Orders are filled out completely and correctly
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Advancing on the Technician Level System (Apprentice, Journeyman)
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Produces income for the company
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Fulfilling the described responsibilities and duties
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Adhering to Company policies and procedures
