**Job Overview:** We are seeking a skilled Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests and must provide excellent customer service. If you have a passion for hospitality and enjoy interacting with people, we want to hear from you. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check-in/check-out guests efficiently - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist guests with reservations and bookings - Manage phone systems, including answering and directing calls - Process payments and maintain guest accounts - Handle guest complaints and ensure prompt resolution - Perform night audit duties as needed **Skills:** - Strong guest relations skills - Experience in the hotel or hospitality industry preferred - Multilingual abilities are a plus - Proficiency in front desk operations - Knowledge of hotel management software - Familiarity with night audit procedures - Ability to operate phone systems effectively - Excellent phone etiquette and communication skills - Outstanding customer service skills Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply now to showcase your hospitality talents!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Rockaway Park, NY 11694 (Required)
Ability to Relocate:
- Rockaway Park, NY 11694: Relocate before starting work (Preferred)
Work Location: In person
