Job Summary
Join our dynamic team as a Front Desk and Maintenance Associate, where your energy and hospitality skills will create a welcoming environment for our guests and ensure the smooth operation of our property. In this role, you will be the first point of contact for visitors, handle guest inquiries, coordinate maintenance requests, and uphold exceptional customer service standards. Your proactive approach will contribute to a positive guest experience and the efficient management of our facilities. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant, guest-focused setting.
Responsibilities
- Greet guests warmly upon arrival, providing excellent customer service and assistance throughout their stay
- Manage front desk operations including check-ins, check-outs, reservations, and guest inquiries using property management systems (PMS) such as OPERA or similar platforms
- Answer phone calls promptly with professional phone etiquette, addressing guest needs and forwarding messages accurately
- Coordinate maintenance requests with the appropriate team members to ensure timely resolution of issues affecting guest comfort and safety
- Enforce hotel emergency procedures, ensuring guest safety during incidents or emergencies
- Maintain accurate records of guest stays, reservations, and incident reports while ensuring data confidentiality
- Support guest relations by resolving complaints efficiently and professionally, enhancing overall guest satisfaction
Requirements
- Proven experience in hospitality management or front desk operations within hotels or resorts
- Strong knowledge of hospitality reservation systems such as OPERA or comparable property management systems (PMS)
- Excellent customer service skills with a friendly, energetic demeanor and problem-solving ability
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
- Familiarity with hotel emergency procedures and safety protocols is preferred
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
- Previous hotel experience, especially in resort settings or night audit functions, is advantageous
- Strong communication skills via phone and in person, demonstrating professionalism and courtesy at all times
Join us to deliver memorable guest experiences through exceptional service and operational excellence!
Pay: $18.00 - $20.00 per hour
Benefits:
Work Location: In person
