JOB Represents Animal Services and the City of Grapevine through phone calls, in person interactions, and electronic communication at the service desk; maintains records and files; accepts money for services rendered; supports supervisor, manager, and officers as required. EXAMPLE OF DUTIES 1. Serves the needs of customers through phone calls and electronic communication and in person to represent Animal Services in a warm and welcoming manner.
2. Operates shelter database to collect, create, maintain, and update animal and person data correctly.
3. Completes paperwork and performs tasks to complete intake (surrenders, strays, etc.), outcome (adoption, redemption, etc.), lost and found reports, equipment rental and licensing.
4. Maintains records and files on animal bites, citizen complaints, adoptions and other paperwork as required.
5. Reconciles animal inventory and update information in shelter database to reflect changes.
6. Provides counseling for adoptions and owner retention of animals.
7. Receives money for fees, adoptions, donations, etc. and provides receipt.
8. Ensures workspace and customer areas remain clean and orderly.
9. Prepares daily deposit of money received.
10. Operates a motor vehicle in order to transport, load, and unload items including, but not limited to food, animals, animal items, cat litter, carriers, etc.
11. Maintains and cleans rooms in use for animal care and storage at the shelter.
12. Cleans animal cages and kennels as needed.
13. Provides necessary food, water, and shelter to impounded animals.
14. Monitors and reports signs of illness or injury in animals to supervisor.
15. Maintains inventory and stocks food, litter, bedding, cleaning supplies, etc. and reports to supervisor the weekly needs for ordering.
16. Provides administrative support to staff.
17. Types and produces correspondence and documents for various purposes, produces monthly reports, orders supplies, etc.
18. Works with, trains, and supervises volunteers.
19. Assists volunteer coordination and outreach efforts, as needed.
20. When assigned to Animal Care: photographs, vaccinates, microchips, weighs, and medicates animals.
21. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.
22. Regular and timely attendance are required for this position.
23. Interacts professionally and respectfully with the public, coworkers and others in the course of daily work. SUPPLEMENTAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.
