Job Summary
We are seeking an energetic and dynamic Front of House and Event Manager to lead the guest experience at our new urban upscale Winery and Bistro. This pivotal role combines exceptional customer service, strategic event planning, and effective team management to create memorable visits and successful events. As the face of our winery, you will oversee daily guest interactions, coordinate a variety of events, and ensure smooth operations that showcase our exceptional wines and hospitality. Your passion for hospitality and attention to detail will help elevate our reputation as a premier destination for wine lovers and event hosts alike.
Please apply online here: https://watersedgewinerymidlothian.easyapply.co/ or through our careers link on our web site
Duties
- Ensuring guests are greeted warmly, providing outstanding customer service that reflects our commitment to hospitality excellence
- Manage reservations, walk-in arrivals, and guest inquiries efficiently to optimize flow and satisfaction
- Plan, coordinate, and execute a diverse range of events including tastings, private parties, weddings, corporate gatherings, and fundraising functions
- Collaborate with vendors on catering, entertainment, décor, and other event logistics to ensure seamless execution
- Oversee event setup and breakdown, ensuring all aspects meet safety standards and client expectations
- Negotiate contracts with clients and vendors to secure favorable terms while maintaining quality standards
- Develop marketing strategies for upcoming events through social media, email campaigns, and local outreach to boost attendance and visibility
- Upsell winery products, the wine club and event packages to maximize revenue opportunities during guest interactions
- Manage budgets for events, track expenses, and ensure profitability while delivering exceptional experiences
- Recruit and lead a team of front-of-house staff by providing training in guest services, safety procedures, and hospitality standards
- Maintain organizational records related to bookings, contracts, payments, and customer feedback
Experience
- Proven experience in restaurant service, hotel operations, or banquet/event management with a strong background in hospitality or customer service roles
- Demonstrated success in planning and executing events from small tastings to large-scale functions
- Skilled in negotiation with clients and vendors to achieve mutually beneficial agreements
- Familiarity with marketing strategies specific to event promotion within the hospitality industry
- Excellent communication skills with the ability to engage guests effectively and lead teams confidently
- Strong organizational skills with the ability to manage multiple events simultaneously while adhering to deadlines
- Experience in budgeting, contract management, catering coordination, or banquet service is highly desirable
- Knowledge of the wine industry or winery operations is a plus but not required
Join us in creating unforgettable experiences at one of the most beautiful winery destinations! Your enthusiasm for hospitality combined with your organizational expertise will help craft memorable moments that keep guests returning time after time.
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person
