Overview
Join our dynamic team as a Mobile Device Expert and become a vital part of delivering exceptional technical support and innovative solutions for mobile devices and related IT infrastructure. In this role, you will leverage your expertise to troubleshoot, manage, and optimize a wide range of mobile devices, ensuring seamless connectivity and top-tier user experiences. Your proactive approach and technical acumen will drive efficiency, security, and customer satisfaction in a fast-paced environment committed to technological excellence.
Responsibilities
- Provide comprehensive technical support for mobile devices, including smartphones, tablets, and associated peripherals.
- Troubleshoot software issues across various operating systems such as iOS and Android, ensuring quick resolution and minimal downtime.
- Manage computer systems and networks that support mobile device operations, including LAN, VPN, firewall configurations, and network administration.
- Assist with computer management tasks like software deployment using SCCM, GPO configuration, and hardware maintenance to optimize device performance.
- Support IT infrastructure components such as Windows Server environments, Active Directory, DNS, TCP/IP protocols, and Linux-based systems.
- Utilize tools like ServiceNow, Jira, BMC Remedy for incident tracking and help desk management to ensure efficient issue resolution.
- Collaborate with cross-functional teams on projects involving macOS systems, Microsoft Office applications, and enterprise network setups like Meraki or Cisco networking equipment.
- Conduct analysis of system logs and network traffic to identify potential issues or security vulnerabilities related to mobile devices or IT infrastructure.
- Maintain detailed documentation of procedures, configurations, and troubleshooting steps to enhance team knowledge base.
Requirements
- Proven experience in technical support roles specializing in mobile devices and desktop support environments.
- Strong knowledge of software troubleshooting across multiple operating systems including Windows, macOS, Linux, and mobile platforms.
- Familiarity with computer management tools such as SCCM, GPO policies, Active Directory administration, and Windows Server environments.
- Hands-on experience with network administration concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and TCP troubleshooting.
- Proficiency with help desk ticketing systems like ServiceNow or BMC Remedy along with project management tools such as Jira.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong analysis skills for diagnosing hardware/software issues rapidly and accurately.
- Ability to work independently or collaboratively in a fast-paced environment while maintaining attention to detail. Join us to empower users through innovative mobile solutions while advancing your career in a vibrant tech-driven organization!
Pay: From $18.00 per hour
Work Location: In person
