Job Overview
Carr Hardware is a locally owned, community-focused hardware retailer with a long-standing reputation for outstanding service and teamwork. We are looking for a dependable, customer-focused Keyholder to support daily store operations and help lead the floor when management is not present.
This is a great opportunity for an experienced associate who enjoys responsibility, takes pride in customer service, and is ready to step into a leadership-support role.
The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a solid understanding of retail management processes. This position offers an opportunity to develop management skills while contributing to a dynamic retail environment.
What You’ll Do
- Deliver excellent customer service in person and over the phone by helping customers find products and solutions for their projects.
- Assist with opening and closing the store, including securing the building and following cash-handling and safety procedures.
- Act as the manager-on-duty during assigned shifts when store management is not present.
- Support daily store operations, including register coverage, task coordination, and workflow support.
- Respond to customer questions or concerns professionally and escalate issues when appropriate.
- Help maintain a clean, organized, and well-merchandised sales floor.
- Assist with stocking, inventory counts, signage, and promotional displays.
- Support and guide other associates by modeling best practices.
- Monitor store activity and follow all loss-prevention and safety policies.
- Communicate operational issues, customer feedback, or concerns to store leadership.
What We’re Looking For
- Strong customer service skills and a professional attitude.
- Reliable, trustworthy, and comfortable with responsibility.
- Ability to lead by example and support peers.
- Basic product knowledge or a willingness to learn.
- Organized, self-motivated, and able to work independently.
- Comfortable using point-of-sale systems and basic technology.
- Ability to lift up to 50 lbs.
- Flexible availability, including evenings, weekends, and holidays.
Why Work at Carr Hardware
- Stable, locally owned business with a strong team culture.
- Opportunity to grow leadership skills and expand product knowledge.
- Supportive management and clear expectations.
- Competitive pay based on experience.
- Flexible scheduling for full-time or part-time roles.
This position is ideal for candidates who are proactive leaders with a passion for retail sales and customer satisfaction. Applicants should demonstrate strong organizational skills, attention to detail, and the ability to manage multiple responsibilities effectively.
Pay: $17.50 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 3 years (Preferred)
- Leadership: 3 years (Preferred)
- Sales: 3 years (Required)
- keyholder: 3 years (Required)
License/Certification:
- Drivers License (Required)
Work Location: In person
