- Provide culturally responsive, recovery-oriented services to adults requiring intensive supervision in a structured residential treatment environment.
• Ensure compliance with applicable regulatory standards, including Joint Commission requirements, CMS regulations, DPH licensing standards, and DMHAS/SWCMHS policies related to the environment of care, safety, quality improvement, and service delivery.
• Apply principles of psychiatric rehabilitation, case management, and adult development to support client recovery and community integration.
• Utilize evidence-informed practices, including Integrated Dual Disorder Treatment (IDDT), Motivational Interviewing, trauma-informed care, and person-centered recovery planning.
• Participate in client assessment, crisis intervention, ongoing monitoring, and implementation of individualized recovery and risk management plans in collaboration with the interdisciplinary treatment team.
• Provide direct care to individuals with psychiatric disorders, substance use disorders, and co-occurring medical conditions through supervision, therapeutic engagement, skill-building, and recovery-oriented interventions.
• Coordinate and facilitate structured therapeutic, psychoeducational, life skills, and recovery-oriented groups to promote engagement, skill development, community integration, and independent living.
• Support clients in developing activities of daily living (ADLs) and independent living skills, including personal hygiene, grooming, budgeting, meal preparation, medication-related skills, housekeeping, maintaining personal living spaces, and successful community living.
• Educate, coach, and assist clients in maintaining personal hygiene, a safe and sanitary living environment, and healthy daily routines that promote wellness, recovery, and independence.
• Provide transportation and community-based support services, including accompanying clients to appointments, treatment services, recreational activities, community outings, and other recovery-oriented activities while maintaining confidentiality and protecting client rights.
• Collaborate with interdisciplinary treatment teams, healthcare providers, families (as appropriate), and community agencies to ensure coordinated, continuous, and person-centered care.
• Support the scheduling of client appointments and assist in maintaining appropriate staffing coverage and continuity of services.
• Monitor, observe, and document client presentation, behavior, progress, and significant clinical events in accordance with agency policies and regulatory requirements.
• Complete timely, accurate, and thorough clinical documentation in the DMHAS/SWCMHS Electronic Health Record (EHR) in accordance with agency policies, procedures, and documentation standards.
• Observe and document client self-administration of medications, when assigned, in accordance with agency policies and procedures.
• Supervise, train, coach, and evaluate assigned direct care staff to ensure quality service delivery, regulatory compliance, and adherence to agency standards.
• Develop staff schedules and assignments to ensure adequate staffing coverage, continuity of care, and safe program operations.
• Provide orientation, training, and ongoing coaching to direct reports in accordance with agency policies, including client care, hygiene, sanitation, safety, security procedures, management of assaultive behavior, documentation standards, and development of behavioral objectives.
• Provide guidance and clinical support to staff to promote client stabilization, recovery, and reduced risk of hospitalization.
• Promote cultural humility, diversity, equity, inclusion, and respect within the workplace and service environment.
• Demonstrate sensitivity to client needs and protect client rights in accordance with applicable laws, regulations, accreditation standards, and agency policies.
• Demonstrate effective interpersonal, communication, listening, observational, critical thinking, and documentation skills, with the ability to follow verbal and written instructions and effectively engage individuals with psychiatric disabilities.
• Adhere to DMHAS/SWCMHS policies and procedures, including attendance, professional conduct, ethics, confidentiality, and work standards.
• Maintain current competency in safety procedures, CPR, and First Aid in accordance with agency requirements.
• Performs related duties.
