Front Office Receptionist/Scheduler
Head and Neck Associates is a longstanding single specialty practice with five locations throughout Orange County. We offer an excellent benefit package and a fast paced environment that provides opportunities for career growth!
Duties:
- Greets patients and directs them to appropriate departments
- Answers multiple phone lines; directs calls and takes messages as needed
- Verifies patient information and insurance eligibility; collects payments
- Directs patients to complete forms and processes patient-related paperwork
- Informs provider’s assistant of no shows and cancellations
- Makes follow-up appointments for patients and calls patients to confirm appointments
- Contacts “bumped” patients and reschedules appointments as appropriate
- Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
Education:
- High school degree/GED (preferred) or equivalent experience.
Experience:
Minimum:
- Medical Office Experience
- Typing 25 wpm
- Computer Experience
Preferred:
- Experience in medical reception and customer service
- Bilingual
- Epic Experience highly desired
Knowledge, Skills, and Abilities:
- Customer service oriented
- Excellent verbal and written communication skills
- Computer literate
- Able to type 40 wpm.
- Detail oriented
- Capable of working independently as required
- Preferred: Bilingual.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Medical Specialty:
- Allergy & Immunology
- Otolaryngology
Education:
- High school or equivalent (Preferred)
Experience:
- Computer skills: 1 year (Required)
- Medical office: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
