ANALYST II

Employment Development Department -
Sacramento County, CA

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Job Details

Full-time
$6,031 - $7,547 a month
20 hours ago

Benefits

Paid holidays
Health insurance
Dental insurance
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Asset management
Website management
Inventory management
Customer service
Business analysis
Process improvement
Mid-level
Technical solutions implementation
Organizational skills
SharePoint
Systems & applications support
Systems analysis
Implementing IT solutions
Communication skills
Time management

Full Job Description

Job Posting: IT Liaison

Employment Development Department

JC-523801

IT Liaison
ANALYST II

$6,031.00 - $7,547.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 7/22/2026

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

This position is considered “hybrid” with on-site work four days a week at 1416 9th Street and telework one day a week, on average, dependent on operational needs. Currently, the required in-office day is Tuesday.

Do you excel at bridging the gap between business needs and technology solutions? Are you passionate about supporting teams with technology and driving successful outcomes? As an IT liaison, you'll help staff navigate their technical challenges and find creative ways to improve business processes using SharePoint and other collaboration tools.

The EDD Workforce Services Branch (WSB) is seeking dynamic candidates to apply for an Analyst I/Analyst II position in the Business Systems Analysis Unit within the Central Office Workforce Services Division. In this role, you will serve as a vital liaison between the Workforce Services Branch (WSB) and the Information Technology Branch (ITB), ensuring effective communication and support for WSB's technology needs.

As an IT Liaison and SharePoint Administrator, you will:

Manage and maintain SharePoint sites to streamline collaboration and enhance productivity for WSB staff.
Analyze and review service requests for accuracy and compliance, and use this information to manage the branch's asset inventory, creating a clear and real-time picture of asset allocation across the branch.
Play a key role in implementing technology solutions that meet business needs.

You'll be part of a collaborative, customer-focused team that values innovation, organization, and clear communication. Whether you're helping troubleshoot an issue, guiding a project through implementation, or ensuring compliance with IT standards, you'll be making a direct impact on the success of WSB. If you're ready to grow your career, develop new competencies, and make a meaningful difference, this is the role for you!

About WSB:

The Workforce Services Branch (WSB) administers the Workforce Innovation and Opportunity Act (WIOA) and Wagner-Peyser (W-P) programs which prepare adults, youth, and dislocated workers for participation in the workforce and brings employers with job openings together with qualified job seekers. The WSB is comprised of three Field Divisions which directly deliver services to the public across California: Los Angeles/Coastal Division, Northern Division, and Southern Division. The WSB's Central Office Workforce Services Division supports EDD staff in the field and provides program guidance to WIOA-funded partners located throughout California. The Deputy Director's office oversees the Branch personnel program, risk management program, statewide workforce initiatives and participates in the development of policy and funding strategies in support of the workforce system.

WSB Mission: California's workforce system supports economic vitality by connecting people, training, and work.

As a state employee, you potentially have access to excellent medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program and more! In addition to these benefits, you'll receive regular paid leave, Professional Development Days, a Personal Holiday, paid State Holidays, and potential annual raises. See the California State Employee Benefits Summary for more information.

Does this job seem like a good fit for you? If so, please see the Duty Statement and Desirable Qualifications below as it outlines more information on the available positions. Join our team to improve the lives of Californians!

Position exists at: 1416 9th Street, Sacramento, CA, 95814.

This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more.

Apply today for the opportunity to work in this state-of-the-art building!

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

This position is considered “hybrid” with on-site work four days a week at 1416 9th Street and telework one day a week, on average, dependent on operational needs.

Position Details

Job Code #:

JC-523801

Position #(s):

280-380-5393-727

Working Title:

IT Liaison

Classification:

ANALYST II

$6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider:

ANALYST I

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

# of Positions:

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 AM - 5:00 PM

Work Week:

Monday-Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Analyst II Bulletin
Analyst I Bulletin

To watch tutorials on how to apply for a State job, click here.

Applicants without the inclusion of a SOQ or a SOQ that does not follow the required format may not be considered in the hiring process. See SOQ instructions below for further information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/22/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department

Mail In Address

Attn: Job Control #523801

Human Resource Services Division, MIC 54

PO Box 826880

Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department

Drop Off Address

Attn: Job Control #523801

EDD/Human Resource Services Division

1416 9th Street, 1st floor lobby

Sacramento, CA 95814

08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Degree and/or School Transcripts
Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Practical experience with Microsoft SharePoint, Teams, and Power Platform.
Experience providing technical support to customers.
Familiarity with managing and resolving customer inquiries received via a central contact point.
Knowledge of ticketing systems.
Ability to provide technical and procedural guidance to others in an easily digestible way.
Excellent verbal and written communication that changes to meet the needs of the audience.
Ability to establish and maintain effective and beneficial relationships with internal and external customers.
Experience interpreting specific laws, rules, regulations, policies, or procedures.
Ability to develop and evaluate alternatives, analyze data, and present ideas and information effectively.
Excellent organizational and time management skills, including diligence in completing tasks.
Strong attention to detail while managing multiple priorities and meeting tight deadlines.
Ability to exercise a high degree of initiative, flexibility, tact, and good judgment.
Strong willingness to learn and adapt to changing technical environments.

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Hiring Unit Contact:
Lynnae Landberg
(916) 288-3557
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

To be considered for the position, applicants must submit an SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. Resumes do not take the place of the SOQ. Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed may be disqualified from the selection process. Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on their submitted SOQ.

The SOQ should be typed and be no more than two pages in length. Applicants must place their first and last name and the job control number at the top. The SOQ must specifically address the following questions in the order listed below and each response must be numbered to clearly indicate which question you are responding to. Please contact the hiring manager if you have any questions or would like further clarification on these requirements.

Based on your review of the duty statement and desirable qualifications, describe your work experience and/or educational background that makes you the best candidate for this technology-focused position.

Success in this position requires effective multi-tasking and organizational abilities. Describe a specific situation when you had to manage multiple tasks with competing deadlines. How did you decide which to prioritize? How did you ensure follow-through? What specific software applications do you use to enhance your time management and organizational skills?

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles

Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Apply Now

Job Description and Duties

Working Conditions

Position Details

Department Information

Special Requirements

Application Instructions

Desirable Qualifications

Benefits

Contact Information

Statement of Qualifications Requirements

Background Investigation Requirement

Equal Opportunity Employer

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