Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at Country Inn. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Perform night audit duties as required, including balancing accounts and preparing reports.
- Maintain a clean and organized front desk area while adhering to hotel policies and procedures.
- Collaborate with other departments to ensure seamless guest services throughout their stay.
Requirements
- Previous experience in a front desk or customer service role within a hotel or resort setting is preferred.
- Proficiency in using phone systems and hotel management software is essential.
- Bilingual or multilingual candidates are highly desirable to accommodate diverse guests.
- Strong communication skills with an emphasis on providing excellent guest services.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Attention to detail with strong organizational skills to manage multiple tasks effectively.
- A positive attitude and willingness to go above and beyond for guests are crucial for success in this role.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Food provided
- Referral program
Ability to Commute:
- Baton Rouge, LA 70809 (Required)
Ability to Relocate:
- Baton Rouge, LA 70809: Relocate before starting work (Required)
Work Location: In person
