Job Overview
Rural Water District No. 2 is seeking a dependable, detail-oriented Utility Billing Clerk to join our team. This position provides customer service support while assisting with utility billing, account maintenance, payment processing, work orders, and general office operations.
Responsibilities
- Process monthly meter readings and utility billing
- Enter and maintain customer account information
- Set up and manage recurring payments
- Process new meter sets, change-outs, and account changes
- Handle leak adjustments, forfeitures, and relinquishments
- Assist customers with billing questions and payment arrangements
- Process returned payments and late notices
- Handle shut-off and outage calls
- Complete and track work orders
- Receive payments and perform cash handling duties
- Provide excellent customer service in person and by phone
- Perform other administrative and clerical duties as assigned
- Knowledge of or willingness to learn the Miami County area for GIS mapping
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
Work Location: In person
