OFFICE MANAGER – Medical Clinic & MedSpa
We are seeking a highly organized, proactive Office Manager to oversee the daily operations of our medical clinic and medspa. This role is ideal for someone who thrives in a fast-paced, patient-focused environment and can balance both the clinical structure of a medical practice and the service-driven experience of a medspa.
The ideal candidate is a strong leader, problem-solver, and team player who can manage staff, optimize workflows, and ensure a seamless experience for patients from initial inquiry through treatment and follow-up. You must be adaptable, solutions-oriented, and comfortable leading in a dynamic environment.
REPORTS TO: Practice Owner REQUIREMENTS
- Minimum 4+ years of experience in a medical clinic and/or medspa setting
- Minimum 2+ year in a supervisory or management role
KEY RESPONSIBILITIES
- Oversee and manage day-to-day operations of both the medical clinic and medspa
- Ensure a seamless and professional patient experience from check-in to check-out
- Lead, train, and manage front desk and administrative staff to maintain high performance
- Coordinate provider schedules to maximize efficiency and patient flow
- Monitor and improve KPIs such as scheduling efficiency, patient retention, and overall clinic performance
- Manage accounts receivable/payable, collections, and financial tracking
- Assist in preparing and reviewing financial and operational reports
- Ensure compliance with HIPAA and all patient data regulations
- Maintain the appearance, cleanliness, and functionality of the clinic
- Support and execute marketing initiatives and promotions to drive patient volume
- Handle patient concerns and inquiries with professionalism and urgency
- Collaborate with providers to ensure optimal productivity and patient outcomes
IDEAL CANDIDATE WILL HAVE
- Strong understanding of both medical clinic operations and medspa workflows
- Experience in a service-oriented and performance-driven environment
- Experience generating and analyzing management and operational reports
- Excellent leadership and communication skills
- A proactive mindset with the ability to solve problems quickly and effectively
QUALIFICATIONS
- Minimum 4 years of office management experience (medical clinic and/or medspa preferred)
- Strong customer service and patient experience background
- Proficient with computers, EMR systems, CRM platforms, and scheduling software
- Exceptional organizational and multitasking abilities
- Positive, energetic personality with a lead-by-example leadership style
- Bachelor’s or Associate’s Degree preferred
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
- Efficient daily operations with minimal disruptions
- A fully optimized schedule and improved patient flow
- High patient satisfaction, retention, and rebooking rates
- A motivated, accountable, and well-trained team
- Measurable growth in both clinic performance and revenue
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Education:
Experience:
- Management Experience: 2 years (Preferred)
Work Location: In person
