Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Host/Hostess for the Hilton Harrisburg in Harrisburg, PA.
5 Hour Shifts Available! Peak hours are between 7am to 12pm, 4pm to 9pm, or 5pm to 10 pm.
POSITION SUMMARY:
GREETING AND ESCORTING GUESTS TO TABLES IN THE RESTAURANT, MONITORING THE RESTAURANT AND ALL STAFF, MAINTAINING A COURTEOUS AND EFFICIENT OPERATION OF THE DINING ROOM TO ENSURE GUEST SATISFACTION.
THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.
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MEET AND GREET GUESTS AS THEY ARRIVE, OFFER CHOICE OF SEATING, THEN ESCORT THEM TO THEIR TABLE AND PRESENT MENU.
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ANSWER AND RECORD ALL PHONE CALLS WITHIN THREE RINGS IN A PROFESSIONAL MANNER.
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MAINTAIN PROPER SET-UP OF DINING ROOM. ASSIGN STATIONS TO SERVICE STAFF.
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RECEIVE, RECORD AND MAKE ANY NECESSARY ARRANGEMENTS FOR RESERVATIONS AND SPECIAL FUNCTIONS IN THE RESTAURANT.
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PERFORM OPENING AND CLOSING DUTIES. ASSIST OTHERS WITH SIDE WORK TO INCLUDE CLEANING, STOCKING, AND FOLDING NAPKINS.
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DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
OTHER DUTIES
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PERFORM OTHER DUTIES AS REQUESTED, SUCH AS CARRYING COFFEE AND/OR TEA POTS THROUGHOUT OUTLET, REFILLING GUESTS’ CUPS AS REQUESTED, HANDLING SPECIAL GUEST REQUESTS, ENSURING GUEST SATISFACTION, ANSWERING TELEPHONES AND HANDLING ROOM SERVICE ORDERS, ORGANIZING AND MAINTAINING BUFFET.
REQUIRED KNOWLEDGE / SKILLS / ABILITIES:
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KNOWLEDGE OF RESTAURANT OPERATIONS, TO INCLUDE APPROPRIATE STAFFING LEVELS, SERVICE EQUIPMENT AND GUEST RELATIONS.
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ABILITY TO READ THE ENGLISH LANGUAGE TO FULLY COMPREHEND GUEST REQUESTS, MEMOS, RESERVATIONS, PROMOTIONAL MATERIALS, EVENT ORDERS AND SIMILAR WRITTEN MATERIALS.
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ABILITY TO SPEAK THE ENGLISH LANGUAGE SUFFICIENT TO CONDUCT SMALL EMPLOYEE MEETINGS TO IMPART NEW INFORMATION.
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ABILITY TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.
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ABILITY TO MOVE THROUGHOUT A CROWDED ROOM TO SEAT GUESTS.
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ABILITY TO EFFECTIVELY DEAL WITH CUSTOMER COMPLAINTS AND CONCERNS IN A FRIENDLY AND POSITIVE MANNER. THIS INVOLVES LISTENING TO THE NATURE OF THE CONCERN, DEMONSTRATING EMPATHY WITH THE CUSTOMER AND PROVIDING POSITIVE AND PROACTIVE SOLUTIONS.
SUPERVISORY RESPONSIBILITIES: NONE
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HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
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RESTAURANT GREETER EXPERIENCE PREFERRED.
PHYSICAL REQUIREMENTS
FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
CONSTANT – 6-8 HOURS
PHYSICAL ACTIVITY FREQUENCY
SITTING NEVER
WALKING CONSTANT
CLIMBING STAIRS OCCASIONAL
CROUCHING/BENDING/STOOPING OCCASIONAL
REACHING OCCASIONAL
GRASPING OCCASIONAL
PUSHING/PULLING OCCASIONAL
NEAR VISION CONSTANT
FAR VISION CONSTANT
HEARING CONSTANT
TALKING CONSTANT
SMELL CONSTANT
LIFTING/CARRYING(# LBS) FREQUENT – UP TO 50 LBS.
TRAVEL RARE
MATERIALS / EQUIPMENT USED
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TELEPHONE, CLEANING CHEMICALS, RESERVATIONS AND SEATING SYSTEMS.
Pay: $12.00 - $15.00 /hour
Amazing Benefits at a Glance:
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Team Driven and Values Based Culture
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Same day pay available
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Employee Assistance Program
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Career Growth Opportunities/ Manager Training Program
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Reduced Room Rates throughout the portfolio
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Third Party Perks (Movie Tickets, Attractions, Other)
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401(k) with company match
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Employee assistance program
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Employee discount
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Referral program
