We are seeking a highly organized, detail-oriented, and service-driven Front Desk Manager / Assistant to oversee daily front-desk operations, ensure an exceptional client experience, and support the smooth workflow of the team. The ideal candidate demonstrates strong communication skills, multitasking abilities, and a proactive approach to problem-solving in a fast-paced beauty and wellness environment.
Key Responsibilities:
- Manage and perform all front-desk activities, including scheduling, check-ins, check-outs, payments, and appointment confirmations.
- Ensure an excellent customer service and adherence to company policies.
- Handle customer inquiries, complaints, and rescheduling requests with professionalism and empathy.
- Coordinate communication between clients, technicians, and management to maintain smooth daily operations.
- Monitor appointment software and ensure schedules are optimized and error-free.
- Maintain accurate client records, deposits, and financial transactions.
- Assist management in training new employees and implementing front-desk procedures.
- Ensure the reception area is clean, organized, and welcoming at all times.
- Support marketing efforts such as promotions, client follow-ups, and online reputation management (Google/Instagram reviews).
Qualifications:
- Prior experience in front-desk management, customer service, or hospitality (preferably in spa, salon, or medical office settings).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in scheduling and POS systems .
- Professional appearance and positive, team-oriented attitude.
- Ability to handle difficult situations calmly and diplomatically.
- Fluent in English (additional languages are a plus).
Preferred Skills:
- Experience in the beauty, wellness, or hospitality industry.
- Familiarity with deposit, cancellation, and client-preference systems.
- Leadership skills with the ability to motivate and support team members.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience:
- Data entry: 3 years (Required)
- Front desk: 3 years (Required)
- Organizational skills: 3 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Glen Allen, VA 23060 (Required)
Ability to Relocate:
- Glen Allen, VA 23060: Relocate before starting work (Required)
Work Location: In person
