Job Description
Title: Field Service Technician I
Location: Orlando, FL
Duration: Long term contract
Pay Rate Range: $18 to $22/hour
Position Overview
The contractor will initially work the standard schedule of
8:00 AM – 5:00 PM. After completing required training, the contractor may be assigned to one of the following shifts based on business and team needs:
Available Shift Rotations:
Sunday – Wednesday
- Three 11-hour shifts
- One 8-hour shift
- Front Half Days and Nights
Wednesday – Saturday
- Three 11-hour shifts
- One 8-hour shift
- Back Half Days and Nights
Note: These rotations include both day and night shifts.
Role Description
Represents the organization to customers by providing information, responding to inquiries, and troubleshooting product-related issues. Provides technical support and maintenance services while ensuring customer satisfaction.
This is a
Level I entry-level position focused on learning company policies, procedures, and technical processes. Work is routine in nature and performed under close supervision with guidance from management.
Minimum Requirements
- High School Diploma, GED, or equivalent experience required.
- Less than one year of related experience required.
Role Snapshot
Provides service and maintenance support for
our client-supported products in accordance with established Service and Parts Standards.
Responsibilities include:
- Performing routine equipment maintenance.
- Assisting with equipment installations.
- Troubleshooting and resolving basic technical issues.
- Escalating unresolved issues according to standard procedures.
- Ensuring high levels of efficiency and customer satisfaction.
Key Responsibilities
- Report product failure trends and serviceability issues to management with appropriate documentation.
- Provide efficient, responsive, and accurate field/shop/on-site maintenance support.
- Maintain accurate technical records, Field Service Reports (FSRs), expense reports, and assigned company property.
- Deliver excellent customer communication and support.
- Maintain assigned equipment performance standards.
- Support branch and district performance goals by achieving established service metrics.
Additional Requirements & Expectations
- High School Diploma or equivalent required.
- Basic understanding of internet environments required.
- Successful completion of:
- 120-day introductory period.
- PDIF New Hire Training Class.
- Must be willing to travel as required.
- Valid driver’s license and acceptable driving record required.
- Must complete required security clearances and customer access requirements.
- Must be able to work in a 24x7 operational environment (PPS Only).
- Must be available for:
- Shift work.
- On-call rotations.
Physical Requirements & Work Environment
- Must be able to lift up to 50 lbs.
- Requires mobile activity more than 50% of the time, including:
- Walking.
- Standing.
- Stooping.
- Kneeling.
- Bending.
- Handling equipment.
Required Skills
Skill
Required Experience
Customer Service / Customer Communication
Required
Troubleshooting Technical Issues
Preferred
Equipment Maintenance
Preferred
Basic Internet Environment Knowledge
Required
Field Service Experience
Preferred
Ability to Work Shifts / On-Call
Required
Valid Driver’s License
Required
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TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
