Overview
We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. We are currently hiring for both part-time and full-time positions. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a smooth and professional experience from the moment they arrive. Your energetic approach and excellent organizational skills will help maintain efficient office operations, support administrative functions, and foster a positive environment. This position offers an exciting opportunity to develop your office management and customer service skills.
Duties
- Greet and welcome guests in a friendly, professional manner
- Perform efficient check-in and check-out procedures
- Manage reservations, room assignments, and billing accurately
- Maintain up-to-date knowledge of room availability and housekeeping status
- Respond promptly to guest inquiries, requests, and concerns
- Answer and direct phone calls with proper phone etiquette
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Monitor and manage guest feedback platforms and service requests
- Handle cash, credit card transactions, and daily balancing
- Ensure compliance with hotel policies, procedures, and brand standards
- Assist with resolving guest issues in a timely and professional manner
- Maintain a clean, organized, and professional front desk area
- Support team members and assist with shift coverage when needed
Qualifications and Requirements
- Minimum 2+ years of hotel front desk experience required
- Prior experience with Hilton PEP required (2 years)
- Experience using Quore and Kipsu preffered
- Strong knowledge of front desk operations, including check-ins, check-outs, and room management
- Ability to work in a high-volume, fast-paced environment
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Must demonstrate professionalism and reliability
Skills
- Excellent organizational skills with keen attention to detail and accuracy in data entry and proofreading
- Strong problem-solving and conflict resolution abilities
- Positive attitude with a guest-first mindset
- Basic computer proficiency and familiarity with hotel systems
- Ability to work independently and collaboratively
- Exceptional customer service skills with professional phone etiquette and the ability to handle inquiries effectively
- Ability to multitask efficiently while managing time effectively
Join us as a Front Desk Agent and become an integral part of our team! Your enthusiasm will help create a welcoming atmosphere while supporting our office’s smooth operation. We value proactive individuals who are eager to grow their administrative expertise while delivering outstanding service every day.
Application Question(s):
- Do you have Hilton PEP experience?
Work Location: In person
