Sr. Engineer III
The Senior Engineer III, Digital Workspace Engineering, designs, implements, and supports modern workplace solutions that deliver secure, stable, and productive end-user experience. This role leads and supports complex initiatives across Microsoft 365 and on-premises environments, including Active Directory, Exchange On-Prem, PKI (AD CS), Entra ID, Windows and Linux server platforms, collaboration services, and security controls. Operating within Managed Services SLAs, change management, and documentation standards, this engineer also mentors mid-level and junior engineers and serves as a senior escalation point for complex incidents and projects.
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Implement short and long-term strategic plans to ensure digital workspace capacity, availability, and performance meet current and future client needs.
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Develop, implement, and maintain standards, policies, procedures, and training plans for digital workspace administration and appropriate use.
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Establish best practices for deploying, configuring, maintaining, and troubleshooting Microsoft 365 services, Active Directory, endpoint management, and identity platforms.
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Define and maintain workspace standards (identity, device management, security baselines, app deployment, collaboration) across multi-client environments.
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Develop and deploy methodologies for measuring service health and user experience, producing operational metrics and reports (e.g., device compliance, patch posture, MFA adoption, service health).
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Collaborate with leadership on Managed Services SLAs, escalation paths, and process maturity (incident/problem/change management).
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Plan, acquire, and coordinate implementation of digital workspace technologies across client environments (cloud and on-prem integrations as applicable).
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Conduct research and make recommendations on workspace products, services, protocols, and standards to support procurement and engineering decisions.
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Work with vendors, outsourcers, and contractors to evaluate workspace tools and services (identity, collaboration, and security).
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Assess and administer changes and upgrades following ivision’s Managed Services Change Management processes, including maintenance windows, client communications, validation plans, and rollback strategies.
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Manage and ensure optimal operation of the digital workspace, including:
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Microsoft 365 services
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Microsoft Active Directory stack
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Exchange On-Prem
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Identity and Access Management
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Maintain and improve workspace security posture in alignment with client requirements and best practices (e.g., security baselines, device compliance enforcement, access controls).
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Own advanced troubleshooting and root-cause analysis for complex incidents impacting end-user productivity (authentication, client configuration, sync, collaboration performance, device health).
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Establish and maintain clear written and in-person communications with client stakeholders and leadership regarding planned changes, incidents, risks, and improvement initiatives.
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Administer user and device access rights, permissions, and role-based access controls in Microsoft 365 and related systems.
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Lead, mentor, and develop mid-level and junior engineers; provide technical guidance during escalations, peer reviews, and knowledge-sharing sessions.
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Drive continual service improvement through documentation, standardization, automation, and operational readiness practices.
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Four-year university degree/college diploma in Computer Science or related field and/or 10+ years of equivalent experience.
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Highly desired certifications (or equivalent demonstrated experience):
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Microsoft 365 Certified: Administrator Expert (MS-102)
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Microsoft: Identity & Access / Security / Teams Administrator / Microsoft 365 (role-based equivalents acceptable)
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ITIL (Managed Services process alignment)
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10+ years supporting and engineering enterprise environments.
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Exceptional knowledge of Microsoft 365 administration and core workloads (Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive).
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Advanced working knowledge of Entra ID (Azure AD), including MFA, Conditional Access, SSO, and identity troubleshooting.
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Extensive experience with the Microsoft Active Directory stack including Users & Computers, Group Policy, Site & Services, AD FS, AD CS, DNS, and DHCP.
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Exceptional knowledge in Microsoft Server 2016, 2022, and 2025.
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Working knowledge of Linux (RHEL, Debian, and various spinoffs).
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Hands-on experience of Exchange On-Prem administration.
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Experience integrating workspace services with hybrid/on-prem components (Entra Connect / Cloud Connect) is a plus.
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Strong understanding of modern authentication, device identity, and access models (Zero Trust, OAuth/SAML concepts, federated identity fundamentals).
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Experience developing automation and orchestration relevant to Managed Services operations (e.g., PowerShell, Graph-based administration concepts).
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Knowledge of applicable data privacy practices and laws.
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Managed Services experience is a strong plus.
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Public cloud familiarity (Azure) is a plus.
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Citrix administration familiarity is a plus.
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SharePoint On-Prem administration is a plus
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Strong understanding of organizational goals and client success measures.
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Team-oriented professional who values collaboration, knowledge sharing, and collective success.
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Excellent interpersonal, written, and oral communication skills.
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Ability to research and resolve complex service issues under pressure.
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Ability to prioritize and execute tasks in a fast-paced, high-volume environment.
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Ability to explain technical concepts in user-friendly language to both technical and non-technical stakeholders.
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Ability to work independently and/or in a group to meet Client expectations.
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Demonstrates ownership and accountability for systems, projects, and outcomes.
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Comfortable working cross-functionally with security, networking, infrastructure, and leadership teams.
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Keen attention to detail, strong analytical and problem-solving abilities.
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Exceptional documentation and technical writing skills.
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Strong work ethic with the ability to meet commitments and deadlines.
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Participate in an On-call rotation.
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Sitting for extended periods of time.
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Dexterity of hands and fingers to operate a computer keyboard/mouse and handle computer components as needed.
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