Do you love making people feel welcome, understood, and cared for? Are you great on the phone and even better face-to-face? If you can create a “wow” moment just by being yourself, we want to meet you.
As a Service Advisor, you’ll be the first and last face our customers see—and the key to a memorable experience. We don’t need you to be a gearhead, but this is like a specialty shop, so you need to have knowledge and passion for Euros. We need you to be that person who gives customers a warm welcome, listens closely, keeps things organized, and walks them out to their freshly serviced car with a smile.
You’ll be trained on our proven customer experience process and given all the support you need to grow into a confident, high-performing service professional.
Responsibilities
-
Greet customers with energy, warmth, and a smile
-
Answer phones with enthusiasm and professionalism
-
Set appointments and help manage workflow efficiently
-
Walk each customer through their visit—from check-in to car pickup
-
Keep them informed, supported, and comfortable every step of the way
-
Collaborate with technicians and managers to ensure top-notch service
-
Learn our process and help us improve it every day
Requirements
-
Has a positive, engaging personality
-
Enjoys helping people and solving problems
-
Communicates clearly and kindly—both in person and over the phone
-
Is organized, reliable, and calm under pressure
-
Brings hospitality or retail experience (preferred, not required)
-
Is eager to grow personally and professionally
What We Offer
-
Monday–Friday schedule—no weekends!
-
A strong, supportive team culture
-
Ongoing training and mentorship
-
Paid time off, health benefits, and 401(k)
-
A chance to make a real impact in a business that values people
