Responsibilities include but are not limited to:
- Lead the definition and evolution of end-to-end digital experiences and platforms, ensuring they are cohesive, intuitive, and scalable across products and channels.
- Apply systems thinking to connect customer needs, product capabilities, technology, and operational processes into unified solutions.
- Establish and maintain standards, frameworks, and best practices that elevate quality, consistency, and efficiency across the organization.
- Influence strategy, prioritization, and decision-making across cross-functional teams without direct authority.
- Design and improve complex customer journeys, addressing friction points across digital, physical, and assisted touchpoints.
- Drive the integration of emerging technologies, including AI, into customer experiences and internal workflows in a responsible and effective way.
- Use data, research, and performance insights to identify opportunities, inform decisions, and continuously improve experience and platform outcomes.
Requirements:
Required Skills:
- Strong systems thinking with the ability to connect customer experience, technology, and operations.
- Deep understanding of UX principles, interaction design, and digital customer journeys.
- Demonstrated ability to influence cross-functional teams in a matrixed organization.
- Excellent communication and storytelling skills, especially for complex concepts.
- Ability to define long-term experience vision while balancing near-term delivery priorities.
Required Experience:
- High School diploma or GED equivalent and a minimum of 8 years in digital product management, UX design, service design, or related fields.
- Proven experience working on digital platforms or ecosystems spanning multiple products or channels.
Preferred Experience:
- Business degree in Business, Design, Technology, or related field.
- Background in service design, journey mapping, or design systems.
- Familiarity with AI-enabled products and responsible AI design principles.
- Experience working across digital and assisted channels.
Additional Details : At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice-building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth-with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you-working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients-that includes all our associates as well. The Principal, Digital & Assisted Channels is a senior individual contributor responsible for shaping the end-to-end digital banking experience across online and mobile platforms. This role sits at the intersection of product strategy, UX design, service design, and platform, ensuring that digital experiences are cohesive, intuitive, and scalable across consumer segments and channels.
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
