Position Summary:
Process and settle claims according to DOD (Department of Defense) regulations and/or account requirements within the required company time frame. Adjust claims and make payments and charge back assessments for cargo and inconvenience claims settlement according to company policies. The claims adjuster responds to internal and external customer disputes and inquiries according to company policies. Must be exceptionally customer service oriented, have effective listening, verbal and written communication skills and possess a friendly, helpful demeanor.
Required Education, Knowledge & Skills:
· Must be located within the United States, preferably in the Eastern or Central time zones, and be authorized to work for any employer in the US.
· High school diploma, some college related courses or Associates Degree desired
· Previous claims adjusting experience in personal property or cargo claims. Military / DoD experience strongly preferred.
· Excellent oral and written communication skills
· Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint)
· Detail-oriented with superior organizational and strong time management with the ability to prioritize and complete assignments on schedule
· Positive interpersonal and problem resolution skills
· Professional, friendly customer-centered demeanor
Job Functions:
· Analyze, process and settle incoming DOD and non-DOD claims in accordance with company polices and within assigned time limits and per DOD regulations if applicable, assuring that an average claims settlement metrics are met. This includes cargo and inconvenience claims as assigned.
· Assess claims liability and charge backs in accordance with contracts and policies.
· Respond to internal and external customer disputes and inquiries, assuring timely response per company policy whether the dispute is in writing or by phone.
· Utilize the internet as a source for dollar amount comparisons
· Answer and direct incoming calls
· Provide excellent customer service using sound judgement and decision making
· Ensure claims files are properly documented and claims coding is accurate
· Typing, filing, scanning, copying and general office clerical duties
· Ability to interpret procedures and ensure understanding of compliance
· Performs other job-related duties as needed
Tier One Relocation LLC is proud to be an Equal Opportunity employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other protected class. We support an inclusive workplace where associates are recognized based on personal merit, qualifications, experience, ability, and job performance.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Claims: 1 year (Preferred)
Work Location: Remote
