We are seeking a junior Training & Implementation Coordinator to support our ongoing global expansion, with a focus on the US and Canada markets. As our company experiences unprecedented demand for our award-winning solutions, the ideal candidate will have a proven track record in Customer Success and training management, exceptional communication skills, strong coordination abilities, a sharp analytical sense, and a startup mindset.
Our company has experienced unprecedented demand for our award-winning solutions, with clients including the Queens Chamber of Commerce, Deloitte, and Inland Empire. As we continue to grow, the ideal candidate should have experience in Software training and customer success, excellent communication skills, strong coordination ability, a sharp analytical sense, and a startup mindset. They should be able to work with a diverse team, as we are a global company.
Responsibilities:
Facilitator:
· Conduct onboarding and product training.
· Prepare and deliver clear training on Glue Up's SaaS product offerings.
· Demonstrate basic troubleshooting skills for SaaS platforms.
· Provide Glue Up platform training for new employees.
Implementation:
· Conduct initial customer kickoff meetings.
· Ensure all new customers complete onboarding within 90 days.
· Achieve an average Level-1 Evaluation score of 4.5 out of 5.0.
· Document dates of key interactions with customers.
· Collect specific data points from onboarding customers weekly.
· Assist in implementing and onboarding new SaaS customers.
· Communicate effectively with customers.
Training:
· Help analyze data to develop training initiatives.
· Assist with designing employee training programs.
· Update and create new content.
· Gather feedback and provide product recommendations.
· Help promote the global e-learning program.
General Responsibilities:
· Provide exceptional customer service.
· Provide weekly progress reports.
· Undertake special projects and responsibilities as assigned.
Requirements:
· Bachelor's degree or higher in a related field.
· 2-3 years of experience in software training or similar experience.
· Excellent written and verbal English skills.
· Strong analytical and problem-solving skills.
· Outstanding training abilities.
· Ability to work effectively in a group environment.
· Willingness to take on new tasks.
· Experience with SaaS is a plus.
· 2+ years of Customer Success experience is a plus.
About Glue Up:
Founded in 2013, Glue Up is an all-in-one engagement management software that transforms the way member organizations operate, manage their members, and grow their organization. Glue Up’s innovative ecosystem of features has modernized the processes of over 1,800 member organizations in over 60 countries. Its suite of products includes Event Management, Member Management, Association Management, Chapter Management, Chamber of Commerce Management, and more.
Glue Up now has offices in the U.S., Canada, LATAM, Australia, Philippines, Hong Kong, Singapore, China, India, and Africa.
For more information on Glue Up, please visit glueup.com or connect with us on LinkedIn, Facebook, and Twitter.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Customer Success: 2 years (Required)
- SaaS: 1 year (Required)
- Software Training: 1 year (Required)
Language:
Ability to Commute:
- McLean, VA 22102 (Required)
Work Location: Hybrid remote in McLean, VA 22102
