Help people through one of life’s hardest transitions — peacefully.
We are a Florida family law and mediation firm dedicated exclusively to peaceful, out-of-court divorce: mediation, collaborative divorce, and uncontested divorce. No litigation. No courtroom battles. We are peacemakers — and we’re looking for a compassionate, highly organized bilingual intake professional to be the first voice prospective clients hear.
What you’ll do:
- Conduct compassionate intake calls (“Case Evaluations”) with prospective clients, following our proven scripts while entering information into Lawmatics in real time
- Qualify prospects, schedule paid attorney consultations, and collect consultation fees
- Follow up by phone, text, and email to convert consultations into signed retainer agreements
- Provide English–Spanish interpretation during attorney consultations via Zoom
- Manage our CRM (Lawmatics) and practice management system (Clio Manage): pipelines, automations, intake forms, and clean client data
- Support billing: invoices, replenishment notices, and payment follow-up
- Assist with special projects, reports, and workflow improvements
What you’ll need:
- Fluent English AND Spanish (spoken and written) — REQUIRED
- Prior experience working directly for a US-based law firm — REQUIRED
- Hands-on Lawmatics experience - REQUIRED
- Clio Manage experience (or willingness to learn) a plus
- Family law, divorce, or mediation experience strongly preferred
- Excel/Google Sheets, Gmail/Google Calendar, and VoIP (Dialpad or similar) proficiency - REQUIRED
- A quiet, private home office in the US suitable for confidential calls (Florida residents strongly preferred), professional headset, reliable high-speed internet, modern computer equipment and software
- Warmth, empathy, and professionalism — you can comfort someone in crisis while staying organized and guiding the call
Details:
- Full-time | Monday–Friday, 8:00 AM–5:00 PM ET | 100% remote (US-based)
- $18–$25/hour based on experience, plus performance bonus opportunity after 90 days
To apply: Submit your resume and a cover letter covering ALL of the following: (1) Your work history, including specific experience with US law firms and divorce/mediation matters; (2) Your intake and Lawmatics specific experience; (3) Your Clio Manage specific experience (or willingness to learn it); (4) Your current position(s) and availability; (5) Describe a time when you successfully troubleshooted a specific issue during intake (6) Your desired hourly rate or monthly compensation range.
NOTE: Any applications that do not include all of this information in their cover letter will automatically be disqualified. NO AGENCIES.
Shortlisted candidates will be asked to submit brief video introductions in English and Spanish, and finalists will complete live mock intake calls.
Pay: $18.00 - $25.00 per hour
Application Question(s):
- Are you bilingual (both written and verbal Spanish and English)?
- Do you have hands-on actual experience with Lawmatics?
- Do you have hands-on actual experience working with Excel and Google spreadsheets?
- Did you answer ALL questions required in your cover letter?
- Do you live in the US?
- Do you have at least 2 years of experience working with a US law firm?
- Are you with an agency or do you reside outside of the US?
Work Location: Remote
