JOB TITLE: Welcome Center Attendant
DIVISION: KINGSLEY ASSOCIATION
DEPARTMENT: Member Services
FLSA STATUS: Non-Exempt
REVISION DATE: February 2024
SHIFT: Variable schedule with expectations to work Monday - Thursday 2:00p - 7:00p, Friday 2:00p - 6:00p and Saturday 9:00a - 4:00p
JOB DESCRIPTION
POSITION SUMMARY:
The Welcome Center Attendant is responsible for the professional and efficient management of the main lobby area. This includes greeting clients, visitors, members, and guests as they enter; answering the phones, properly relaying messages or transferring calls. Assist with visitor tours, membership enrollment, processing payments, upkeep of Health and Wellness areas and general office maintenance.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Interacts and communicates with the public and other employees in a courteous and professional manner
- Answers a multi-line phone system, obtains and delivers messages to the appropriate staff in a timely manner
- Electronically process receipts of cash, checks, and credit card transactions in accordance with established policy and procedures
- Assist with visitor tours of the wellness center
- Set up and break down meeting/event space as needed or requested
- Check membership identification cards in the barcode system
- Maintain membership filing system
- Update program schedule quarterly or as directed by the supervisor
- Copy, stock, and update office forms as needed
- Sort incoming mail when needed
- Utilize copier and postage machinery as needed
- Have knowledge of all computer programs
- Maintain a safe, clean workplace
- Wipe down and maintain a clean fitness center.
- Minor bathroom/locker room maintenance, including water cleanup
- Clean up equipment and garbage from the gym, dust mop on downtime
- Walk through Health and Wellness spaces (including 3rd floor) at closing
- Complete the closing checklist
- Manage member communication for locker items that have been left overnight
- Manage donation center items
- Maintain outdoor space if schedule permits
- Check Microsoft Teams and Outlook frequently during shift
- Perform other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
- Strong interpersonal skills and ability to work as part of a team.
- Excellent customer service skills
- Ability to work effectively in a fast-paced environment, be flexible, organized, and able to effectively prioritize work tasks
- Strong verbal communication skills.
- Must be detail-oriented
- Skilled in the use of all Microsoft Office products
EDUCATION/EXPERIENCE & CERTIFICATIONS:
- High School Diploma preferred
- 2-3 years of customer service experience preferred
- Current Act 33/34 and FBI clearances
ORGANIZATIONAL RELATIONSHIPS:
- Reports to: Welcome Center Supervisor
- Direct reports: None
WORK ENVIRONMENT:
- Indoor/Outdoor
- Frequently required to work at a fast pace
- Evening and weekend work required
