MAITA TOYOTA ****Service Coordinator –IMMEDIATE OPENING
Job Description
Job Title: Service Coordinator
Job Description: The Service Coordinator (SC) is a specialized, highly trained & skilled member of the Service Client Care Center. The Service Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications; “we owes” scheduling calls and several other outbound calling activities. Other duties as assigned.
The SC must possess outstanding communication skills, be cheerful, have an enthusiastic disposition, and possess the ability to speak articulately, have great work ethics and enjoy making outbound telephone calls.
Requirements:
- Mastering all training materials includes phone scripts and word tracks pertaining to client questions.
- Basic operational software techniques for Reynolds & Reynolds, XTIME Service CRM and Subaru CareConnect.
- Having the aptitude and desire to develop a solid understanding of product information related to all Toyota, Scion, Chevrolet, Honda, Mazda and Subaru vehicles and all maintenance and repair services provided by the service department and listed in XTIME
- Willingness to develop an understanding and adhering to Client Care Center “Policies and Procedures Manual.”
- The ability to meet or exceed all Key Performance indicators that measure your performance.
Responsibilities:
- Promptly and professionally answer multiple inbound calls with the number one goal being to provide an exceptional client experience and to schedule a solid and specific service reservation with service team.
- Master and follow all training materials including inbound service scripts and all word tracks and scripts in XTIME and other Service CRM software to accurately set inbound service reservations.
- Provide clients with information pertaining to current service offerings.
- Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due and overdue services.
- Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
Benefits:
- Professional work environment with state-of-the-art equipment / software.
- Motivating paid training program
- Consistent on-going training and performance feedback.
- Benefits package for all new hires after completion of probationary period
- Bonus earning potential based on performance and Key Performance indicators accomplished by individual and team.
* Attend company meetings as required.
* Follow lawful directions from supervisors.
* Understand and follow work rules and procedures.
* Interact well with others and be a positive influence on employee morale.
* Uphold the company's non-disclosure and confidentiality policies and agreements.
**Job-Specific Expectations**
**This is a Full-Time position
**Physical Requirements (surroundings)**
* Spend time indoors in air-conditioned areas.
* Sitting on a regular basis
* Standing on a regular basis
* Walking on a regular basis
* Bending, twisting and/or stooping infrequently
* Kneeling and/or Squatting infrequently
* Infrequently Reaching and/or lifting overhead
* Infrequently Climbing stairs
* Repetitive hand/finger movement on a regular basis
* Grasping/grabbing with hands infrequently
* Pushing and Pulling
**Qualifications: **
* High School Diploma or Equivalent
**Other:**
* Ability to read and comprehend instructions and information.
* Professional personal appearance.
* Excellent verbal/written communication skills.
* Ability to meet company's production and quality standards.
Must pass drug test, background check.
**We offer Comprehensive Benefits and Perks such as:**
* Medical, Dental, Vision, life insurance, short term/ long term disability, FSA, HSA, Dependent care.
* 401(k) with Company Match
* Paid Time Off, and Paid Holidays. sick hours,
* Discounts on Company Products and Services
Reply to this message with resume
Call or text Vanessa Marin at 916-753-9595 for an interview
EOE
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Health savings account
Work Location: In person
