Supervisory responsibility for directing staff engaged in the use of telephone, radio and computerized equipment for providing emergency communication services for countywide law enforcement, fire and medical agencies. Performs work under the general direction of the Police Chief.
- Proficiency in radio communications systems – P25 radio systems that utilize trunked and conventional systems, computers, telephone systems and cell phones.
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Extensive knowledge of the rules and regulations governing the operation of radios and receivers in law enforcement, fire and medical response areas.
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Extensive knowledge of police, fire and emergency medical policies and procedures and applicable local, state and federal laws.
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Considerable knowledge of the principles and practices of effective employee supervision.
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Ability to establish and maintain effective working relationships with subordinates, peers, supervisors, law enforcement, medical personnel, and the general public.
CORE COMPETENCIES
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Leadership
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Highly Ethical
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Conflict Resolution
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Decision Making
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Excellent Communicator
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Management Skills
SUPERVISORY RESPONSIBILITY
This position supervises the 9-1-1 Emergency Communication Center staff.
WORK ENVIRONMENT
Performs work primarily in an office/9-1-1 Emergency Communication Center environment.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend, twist, reach, ride and perform similar body movements. Must have the ability to perform light physical work and to lift and carry up to 25 pounds at a time; the possession of hand/eye coordination sufficient to operate a personal computer, office equipment and a motor vehicle; the ability to talk and hear in person or by telephone; and the ability to see and read instructions and reports.
EXPECTED HOURS OF WORK
The work schedule is a 40-hour work week, Sunday through Saturday. Work is typically performed Monday through Friday. This position is a non-exempt and eligible for overtime. Any overtime must be authorized prior to working.
TRAVEL
Travel is primarily local during the business day. Occasional travel may be required to attend off-site training and educational opportunities.
