DIZPOT is a fast-growing Cannabis packaging and solutions company. At DIZPOT, our goal is to become the World’s leading provider of packaging, supplies, and creative services to the Cannabis industry. Our team consists of all types of entrepreneurial folks who support our rapid growth with an emphasis on cultivating an efficient, dynamic, collaborative, fun, and overall awesome place to be creative and work hard.
DIZPOT has become a leader in its space through its three core values:
- Old School Service – we pick up the phone when it rings, answer problems with solutions, and never back down from a challenge
- No Hesitation – if a DIZPOT team member sees something that needs to be done, we do it without any hesitation and, if we’re not the right person for the job, we find the right person and help them with the effort
- The Golden Rule – primarily inward-facing, this core value is about ensuring that team members are supporting each other in meeting their personal and professional goals and never doing anything to interfere with individual or team success
The Job
The Growth Operations & CRM Specialist is responsible for maintaining and improving the systems, data, dashboards, and processes that support DIZPOT’s Growth Team.
This role serves as a key individual contributor responsible for managing lead infrastructure, administering HubSpot functions, developing and maintaining performance dashboards, analyzing data in Excel, and translating Growth Team activity into accurate and actionable reporting.
The ideal candidate is highly organized, analytical, detail-oriented, and comfortable managing their responsibilities with limited day-to-day oversight. This individual must be able to independently prioritize work, identify data or process issues, recommend solutions, and ensure that lead and growth information remains accurate, accessible, and useful.
Responsibilities
HubSpot Administration and CRM Management
- Serve as a primary day-to-day administrator and subject matter resource for Growth Team functions within HubSpot.
- Build, maintain, and optimize properties, lists, workflows, lead routing rules, forms, campaigns, lifecycle stages, and reporting structures.
- Develop and manage HubSpot dashboards that provide clear visibility into lead generation, lead quality, conversion activity, campaign performance, and Growth Team KPIs.
- Maintain accurate and consistent CRM records through routine data review, cleanup, standardization, deduplication, and quality-control processes.
- Identify system gaps, workflow breakdowns, and automation opportunities.
- Troubleshoot routine CRM issues and coordinate the resolution of more complex system needs.
- Document CRM processes, system configurations, naming conventions, and operating procedures.
- Support the continued improvement and adoption of HubSpot tools across applicable teams.
Lead Management and Process Oversight
- Manage inbound lead workflows and ensure leads are accurately categorized, assigned, and routed to the appropriate owner.
- Monitor lead response activity and identify leads requiring follow-up or additional action.
- Maintain lead status, source, ownership, lifecycle, and disposition information.
- Review lead records for completeness, accuracy, duplication, and appropriate classification.
- Support lead nurturing activities and maintain the lists and workflows used for ongoing engagement.
- Assist in identifying net-new, incremental, association-based, and targeted market opportunities.
- Evaluate lead management processes and recommend improvements that increase consistency, visibility, and accountability.
- Coordinate with applicable Growth and Sales stakeholders to resolve lead ownership or data-quality issues.
Dashboard Development and Performance Reporting
- Design, build, and maintain dashboards that allow stakeholders to monitor lead generation and Growth Team performance.
- Produce accurate weekly, monthly, quarterly, and ad hoc reports based on business needs.
- Track lead volume, lead sources, lead quality, response activity, conversions, pipeline movement, campaign results, and other established KPIs.
- Validate dashboard data against source records and investigate discrepancies before distributing reports.
- Present findings in a clear format that enables stakeholders to understand performance, trends, risks, and opportunities.
- Translate raw CRM and spreadsheet data into concise summaries and actionable insights.
- Establish repeatable reporting processes and maintain documentation for report definitions, data sources, calculations, and update schedules.
- Recommend dashboard or reporting enhancements as Growth Team needs evolve.
Excel Data Management and Analysis
- Manage, clean, organize, reconcile, and analyze lead and performance data using Microsoft Excel.
- Develop and maintain structured workbooks, trackers, reporting templates, and analytical tools.
- Use advanced spreadsheet functions to evaluate performance and identify meaningful trends or discrepancies.
- Create pivot tables, charts, summaries, and other data views that make complex information understandable.
- Combine and compare data from multiple sources while maintaining accuracy and consistency.
- Perform routine quality checks to identify missing, duplicate, inconsistent, or potentially inaccurate information.
- Maintain clear source documentation, version control, and standardized file structures.
- Improve recurring spreadsheet processes to reduce manual work and reporting errors.
Growth Operations Support
- Coordinate Growth Team projects, deliverables, reporting cycles, and operational deadlines.
- Maintain organized project records, working documents, dashboards, trackers, and process documentation.
- Support campaign tracking, event preparation, post-event lead follow-up, and other Growth Team initiatives.
- Coordinate information and deliverables across departments when Growth Team projects require cross-functional support.
- Monitor assigned responsibilities and proactively communicate risks, delays, dependencies, or unresolved issues.
- Support the development and implementation of standardized Growth Team processes.
- Complete special projects and ad hoc analysis based on departmental priorities.
* The above is not an exhaustive list of duties for this role. Ad-hoc tasks will be required as needed
Skills and Qualifications
- Demonstrated proficiency using HubSpot CRM, including records, properties, lists, workflows, reporting, dashboards, and lead-management functions.
- Demonstrated ability to develop, maintain, and improve dashboards and recurring reports.
- Strong proficiency in Microsoft Excel, including formulas, data organization, filtering, sorting, pivot tables, charts, data validation, and data reconciliation.
- Experience managing, reviewing, and analyzing large or complex datasets.
- Strong organizational skills and exceptional attention to detail.
- Ability to independently manage competing priorities, recurring responsibilities, and project deadlines.
- Strong analytical and problem-solving skills with the ability to identify discrepancies, investigate causes, and recommend solutions.
- Ability to translate data into clear findings and practical recommendations.
- Strong written and verbal communication skills.
- Ability to document systems, processes, calculations, and reporting procedures clearly.
- Ability to handle business information responsibly and maintain data accuracy.
- Proactive work style with a high degree of personal accountability and follow-through.
Success Characteristics
The ideal candidate will be:
- Self-managed: Establishes priorities, maintains routines, and completes responsibilities without requiring frequent direction.
- Highly organized: Creates structure across data, systems, projects, deadlines, and documentation.
- Analytical: Looks beyond surface-level numbers to identify trends, inconsistencies, and opportunities.
- Technically capable: Learns systems quickly and uses available tools to improve visibility and efficiency.
- Detail-oriented: Understands that reliable reporting depends on complete, consistent, and accurate data.
- Proactive: Identifies potential issues and takes action before they disrupt lead management or reporting.
- Accountable: Owns the quality, accuracy, and timeliness of assigned work.
- Collaborative: Works effectively with Growth Team members and cross-functional stakeholders while remaining capable of independent execution.
- Process-minded: Develops repeatable methods rather than relying on informal or inconsistent approaches.
- Business-focused: Connects system administration and data analysis to practical Growth Team decisions.
Performance Expectations
Success in this role will be demonstrated through:
- Accurate and consistently maintained CRM data
- Reliable and timely Growth Team dashboards and reports
- Effective administration of HubSpot workflows, lists, properties, and lead-routing processes
- Clear visibility into lead sources, lead quality, lead status, conversions, and Growth Team KPIs
- Well-organized and accurate Excel data and reporting tools
- Documented processes that can be consistently followed
- Timely identification and resolution of data, reporting, or workflow issues
- Independent management of recurring responsibilities and assigned projects
- Actionable analysis that supports informed Growth Team decisions
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
