Nexus Veterinary Urgent Care – Client Service Representative/Floater Position: Experienced CSR/ Floater
Location: 1124 Lynnhaven Parkway, Virginia Beach, Virginia
Schedule: Friday–Sunday, 1:00 PM – 11:00 PM
Pay: Starting at $20/hr
Looking for a better work-life balance in veterinary medicine? Join Nexus Veterinary Urgent Care and be part of a team that truly respects and supports its staff. We’re building a clinic that prioritizes both quality patient care and a healthier veterinary industry.
About Us
Nexus Veterinary Urgent Care is a newly established clinic providing high-quality, compassionate urgent care for pets. We are building something different—an environment where both patients and staff are genuinely cared for.
Our leadership team is deeply passionate about the veterinary field and committed to treating our team as skilled professionals. We believe the industry can be better, and we are intentionally creating a workplace that supports, respects, and values the people in it.
Position Overview
We are seeking an experienced CSR to join our team for a weekend-focused schedule. This role is ideal for someone who thrives in a fast-paced environment and wants to be part of a clinic that is raising the standard for both patient care and workplace culture.
Responsibilities
- Greet and check in clients in a professional and compassionate manner
- Answer phones, schedule appointments, and triage incoming inquiries
- Communicate clearly with clients regarding wait times, estimates, and updates
- Process payments and maintain accurate client records
- Coordinate with medical staff to ensure smooth patient flow
- Maintain a calm and organized front desk during high-stress situations
- Assist with general clinic support and float between reception and hospital support as needed
- Provide exceptional customer service with empathy and professionalism
Qualifications
- High school diploma or equivalent
- Previous CSR/ front desk experience required (veterinary)
- Comfortable working in a fast-paced, sometimes high-stress environment
- Strong communication and multitasking skills
- Professional, calm, and compassionate demeanor
- Ability to work well as part of a team
- Comfortable with veterinary workflow and terminology
- Positive attitude and willingness to contribute to a fun, collaborative team culture
- Restraint and some working knowledge of veterinary assisting
- Flexibility-be willing and able to step away from the front desk to assist in clinical areas as needed (“float” support role)
Why Join Nexus?
- Competitive pay based on experience
- Work with leadership that respects and supports veterinary staff
- Be part of a clinic actively working to make the industry a better place
- Help build a positive, team-driven culture from the ground up
- Opportunities for growth as the practice expands
How to Apply
Submit your resume and a summary of your experience. Please include references.
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Work Location: In person
