Front Desk Receptionist (Mental Health Agency)
About the role
We’re a growing mental health agency seeking a warm, detail-oriented Front Desk Receptionist. You’ll be the first point of contact for clients and referral sources, ensuring a smooth, supportive experience from intake to report delivery.
Key responsibilities
- Greet clients, check them in, and maintain a calm, professional waiting area.
- Answer phone; return messages.
- Schedule and confirm appointments; manage cancellations/waitlists.
- Verify insurance eligibility/benefits; collect copays/coinsurance; post payments; provide receipts.
- Assist with prior authorizations and documentation requests (when applicable).
- Maintain accurate EHR records; scan/upload documents; safeguard PHI.
- Manage incoming/outgoing mail, faxes, and secure messages (e.g., via Availity/portal).
- Support general office tasks: supply orders, printer/scanner upkeep, and daily closing.
You’ll be a great fit if you
- Communicate clearly and compassionately with children, adults, and caregivers.
- Stay organized, prioritize well, and thrive in a fast-paced, clinical setting.
- Handle sensitive information with discretion and follow HIPAA to the letter.
- Solve problems proactively and follow through without constant supervision.
Minimum qualifications
- 1+ year front desk, medical office, or customer service experience.
- Comfort with EHRs and office software (email, calendar, spreadsheets).
- Strong typing/data-entry accuracy and phone etiquette.
- High school diploma or equivalent.
- Bilingual English/Spanish.
Preferred qualifications (nice-to-have)
- Experience in behavioral health, pediatrics, or testing/assessment workflows.
- Familiarity with EHRs (e.g., InSync) and insurance verification.
- Prior authorization and portal experience (e.g., Availity, payer portals).
Schedule & pay
- Mon–Fri 8:00–5:00
- $15/hour; holiday/PTO/health benefits, 401K.
Compliance & onboarding
- Background check and employment eligibility verification required.
- Training provided on HIPAA, office policies, and testing workflows.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Saint Cloud, FL 34769 (Required)
Ability to Relocate:
- Saint Cloud, FL 34769: Relocate before starting work (Required)
Work Location: In person
