Looking for PART TIME Customer Care Representatives for Morning 8:00AM-1:00PM and Afternoon 12:00 PM-5:00 PM
Monday- Friday
Position Overview:
As a Customer Care Representative, you will be the first point of contact for our valued customers. You’ll play a key role in creating a positive experience by handling inquiries, scheduling services, and providing support to ensure every customer feels heard and appreciated.
Responsibilities:
- Answer inbound calls, emails, and messages promptly and professionally.
- Assist customers with scheduling plumbing services, providing quotes, and answering general inquiries.
- Act as a liaison between customers and our plumbing technicians, ensuring seamless communication.
- Resolve customer concerns or complaints with empathy and efficiency.
- Maintain accurate records of customer interactions and appointments in our system.
- Follow up with customers post-service to ensure satisfaction and gather feedback.
- Collaborate with the team to continuously improve customer experience.
What We’re Looking For:
- Strong communication skills, both verbal and written.
- A friendly, professional, and patient demeanor.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency with computers and customer management software (or a willingness to learn).
- Prior experience in customer service or a related field is a plus.
- services is helpful but not required; we’ll provide training!
Job Type: Part-time
Pay: $15.00 per hour
Application Question(s):
- Would you be able to work from 12PM-5PM Monday-Friday?
Work Location: In person
